“WEDDING IN 3 DAYS!! ORDERED ITEM POOR QUALITY. I'm writing this review with deep disappointment as my wedding is in just 3 days. My experience with Efavormart has been inconsistent, highlighting both excellent and poor customer service within the same order.
The Good:
When my initial order faced delivery delays, I contacted customer service via chat and spoke with Callie. She was exceptional - friendly, understanding, and immediately worked to find a comparable solution. Callie's professionalism and problem-solving approach were exactly what I needed during a stressful time.
The Concerning:
Unfortunately, when the product arrived (Curly Chair Sash), it didn't match the advertised photos at all. It was POOR QUALITY, DOESN'T WRAP AROUND A CHAIR, and HAS FRAYED EDGES. When I contacted customer service again via chat, I spoke with Samira about this significant discrepancy. The interaction was disappointing - her tone was unprofessional and dismissive, lacking the empathy one would expect when a customer receives an incorrect product so close to their wedding. Rather than acknowledging the company's error, she suggested I purchase an additional product to resolve their mistake.”
“This is a scammer. Once you pay money you will never get the service. Stay away from this scammer if you have got scam form this broker reach out to AIXALTD.COM”
“By far the worst company I have dealt with. Think long and hard before you order from this company. Poor customer service and terrible product. Not suitable to be used at a wedding.”
