“The charger I ordered looked as if it had already been opened.
It was faulty and wouldn't charge.
They asked several patronising questions and made it very difficult to send it back for a refund. I also had to pay to send it back.
If you are buying from the UK - DO NOT USE THIS COMPANY
Their return policy is very bad:
PLEASE MAKE SURE YOUR ITEM IS BRAND NEW, NO DAMAGE AND RETURN THE COMPLETE ITEM BEFORE 27 OCT 2019.
KINDLY READ THE DISCLAIMER BELOW CAREFULLY.
Please confirm there is no physical damage (including water damage) on the item. Then you may follow instructions below:
DISCLAIMER: DOA TERMS
**If there is functional issue on the item, upon confirmation of RMA office, we can accept return under DOA policy. The item will be inspected upon arrival of our facility. If we happen to find any physical damage / rooted or jailbroken/ the item is non-faulty, the following charges will apply and the item will be return to customer AS IS. NO REFUND or REPLACEMENT will be granted in this situation and the following fees will apply**
PICKUP FEE: GBP 50
RETURN FEE: GBP 30
Please refer to our warranty page on our website for details.
If you understand and agree with the above terms, please follow the instructions below to return your item.
Please DO NOT return item(s) not related to this order (e.g. protector / casing, keychain, etc) as we are not responsible to return them after repair, replacement or refund.
From the information you have provided us, we believe that your [Anker PowerCore+ 26800 PD USB-C Portable Charger - Black (HS code: 8529 9015)
] of order number **** is a DOA case (Dead on Arrival). We will be arranging a replacement to be delivered to you once we have received and inspected the DOA item, we shall inform you immediately once the item has been inspected with the outcome. Should the item being inspected and found that it is not a DOA item, we shall inform you immediately by providing you a report and quotation on the inspection/repair fee plus the returning shipping cost needed for our item before we further proceed with it.
As we could arrange a collection service to pick up the item, could you please kindly confirm us follow details in order for us to arrange it accordingly,
Name:
Pick up Address:
Contact No:
Item to be collected:
Please also include the following in your return package:
- Copy of your Original Invoice
- Original package including all standard accessories
- Camera body /mobile phone / tablet – Battery
- Remarks on what accessories has not being included in the returning parcel
- Other accessories
Once your item has been picked up, we would suggest you provide the status and tracking details (if any) to speed up the returning process.”
“I ordered goods on 17 June 2019 and the money was taken from my card on the day. I received a number of e-mails with different tracking numbers. The courier company never received the item in order to deliver it. The tracking system initiated by Eglobal is actually diabolical. The courier, in their defence, couldn't do anything if they didn't have the package. We're now at 9 July and I don't have the item I purchased. Having sent a 'bad review forthcoming' e-mail to them yesterday, suddenly things have started moving. They have said that my item will be delivered to my pick-up point today, but I'll believe it when I see it. I'm half expecting to have to contact my card company to recall the payment. I have never had this difficulty with any other online company. I will never buy from them again.”
