“EGW Guns has expedited shipping options but they do ship on the timelines labeled. EGW Guns has no customer service contact available. I wish I could send it back (whenever it arrives).”
Thank you for taking the time to leave us a review. Im sorry to hear that you are not happy with the shipping time of your order. We do our best to keep our customers aware and up to date on our shipping policy and speed. We offer two different shipping options (standard and expedited). The shipping times shown on those options our what you can expect when your order ships out. Your order still needs to process and processing time is not included in your delivery time for shipping. Please see our terms and conditions about shipping/processing.
Order Processing:
Orders will be processed, and in-stock items will ship within three (3) business days after the date of purchase (exceptions: expedited shipping requested, custom bushings, custom drill). All custom work will take approximately 3 weeks from the date of purchase regardless of the shipping method selected.
Orders will be processed and shipped exactly as they are placed. Orders are processed promptly, in order to ensure prompt delivery;
We have this info on our site to be transparent with our customers, we do not want to mislead them in any way.
As far as our customer service contact info, we have our email address and phone number in the bottom right corner of our site. We also have a contact us tab at the bottom of our site and our contact is on our business profile on Google. During the day we get a lot of phone calls, if you can not get through right away, please try again in a bit to talk to a real live person based in Quakertown, PA to help you out. We want to make sure to support our customers in any way we can.
We have a 30 day return policy, if you are not pleased with your part you may send it back for a refund.
Once again, Im sorry to hear that you had an unpleasant experience with us this time. I hope some of this info cleared up some questions, please feel free to reach out if we can help you with anything else.
215-538-1012
info@egwguns.com
“Its a nice fit on the weapon itself. But the plate notches do not line up with the sight notches which in turn makes it impossible to bore sight. One side sits in the notch while one does not. Also your screw heads are terrible. They strip out way to easy. You did send extras which was nice,but the sight will not set flush.”
“I ordered a scope rail with expedited shipping, and I paid a higher price because I needed it shipped fast. When I tracked it, instead of showing up three days later on Friday, the estimated delivery date was the next Monday (It didn't arrive until Tuesday!). When I e-mailed to complain, I was told that I used standard shipping, so it was sent by USPS, not Fed Ex! I paid $15 for expedited shipping, NOT STANDARD SHIPPING, as I had a shoot on Sunday, and wanted to use this gun. The ONLY good thing that I can say about them is that they sent an RMA after admitting their mistake, and are refunding my purchase price, including shipping. I am buying another rail from different dealer, for a better price!”
We're sorry to hear you're frustrated with our current lead times. We're experiencing an exceptionally busy period and are in the process of moving to a new facility, which has temporarily impacted production on some parts. Please know that we're doing everything we can to catch up, but we’re currently operating with some limitations.
Im sorry to hear that you ran into issues with your order. We ship to the address provided on the order when you check out on our site. It is automatically added to the shipping label for your order. Unfortunately, once the package is in the hands of the shipping company, we have no control over where it ends up.
If you run into order issues, you can reach out to our customer support team and we are happy to work with you on a solution to the issue that you are running in to.
Im sorry to hear that you ran into issues with a part that you ordered from us. Please contact our customer support and we are more that happy to guide you through installation, exchange the part for you, or issue a refund.
“I ordered the wrong rail. Needed one for 760 pump. Sent it back for exchange and even paid for postage for EGW to send it back to me.
I have emailed them 3 times. It has been week , I have heard nothing. I guess I am screwed. I rate them a 0 out of 5.”
Im sorry to hear that you had an unpleasant experience with EGW. We want to make sure our customers are taken care of and not ignored. I did find a response from our customer service a couple days after the inital request. Its possible that their response went to your spam folder. This is what the response said.
Barton,
We are short handed and extremely busy, I'm sorry if we did not answer in a timely manner but we are doing the best we can. Your return was processed on Friday, and a refund credited back to your credit card. There was no note enclosed with the item that was sent back stating that you needed an exchange.
We are out of stock on the 760 pic rails at the moment, they will not be back in stock for about a month.
Im sorry to hear that you had a bad experience with our company. We want to work with customers so they can get the correct part. It looks like the item that you ordered was our SKU 49295, which will fit Walther PPQs but not the 22lr version. We make a different mount that will fit the PPQ 22lr, the SKU is 49293. We are more than happy to exchange the mount for you.
“The extractor is not properly machined and it caused more failure to feed than the titanic took water.Ordered one that wasd sig made and it functioned perfect!”
Thanks for the review. Im sorry to hear that our part did not work out for you, there is a chance that the part may be defective or there is something else going on. Please call us and we will be happy to get you a replacement part.
215-538-1012
“I bought this red dot mount for a Taurus PT1911. The mount did not fit my gun, even with trying to force the dovetail on the mount into my gun it would not work. I tried to file the mount dovetail and was able to get it to fit somewhat, but the front of the red dot sight mount is pointing up in the air. What a waste of 50 dollars. I should have used the money to have the slide milled.”
Thank you for taking time to leave us a review. What part number did you order and did you order it directly from us? We stand by our products and warranty or replace them if they are defective.
Due to manufacturing differences, we recommend having our rear sight adapter plates installed by a qualified gunsmith.
“Do not, I repeat do not use the supplied pin. Use the factory roll pin. The pin supplied with the EGW kit is hardened. One whack and you are in a world of hurt.”
Thanks for leaving us a review! Im sorry to hear that you ran into issues with one of our parts. Unfortunately, the part was not referenced in your review. Would you mind contacting us and letting us know what part you had an issue with?
Info@egwguns.com
