“This company not only has a great product but they have great staff Kudos goes out to Devin who made a tricky situation great Superior customer service thanks again.”
“Mount in noway shape or form fits on dove tail, hole for dove tail to small and no way to to secure it, seams to be missing the dove tail portion.
The Walther website has the perfect Mount and it is discontinued don't understand that one”
Hello,
Thank you for leaving us a review. It looks like you ordered the correct mount for your optic, so we are curious as to why its not fitting correctly. This may or may not be a quick fix for you, but usually when we see this issue the picatinny adapter is still attached to the bottom of the dot preventing it from installing on our mount. Please double check to make sure the picatinny adapter is removed from the dot.
We would love to work with you to get to the bottom of this, please contact our customer support team.
215-538-1012 or email us at info@egwguns.com
-EGW
“Great jig! Quality construction + design and clear instructions! Huge time saver! I found my vise draws were not tall enough to catch the ledge on the jig - but thats not a problem with the jig.”
“Worth every bit of its weight in gold!! This simple little wrench can save a lot of grief when a broken screw is keeping you from all of your outdoor dreams and adventures because you can't get it out; all because you did not properly seat the rail and or rings. So simple and yet fun to do things right. Don't hesitate, just buy it!!”
“EGW Guns has expedited shipping options but they do ship on the timelines labeled. EGW Guns has no customer service contact available. I wish I could send it back (whenever it arrives).”
Thank you for taking the time to leave us a review. Im sorry to hear that you are not happy with the shipping time of your order. We do our best to keep our customers aware and up to date on our shipping policy and speed. We offer two different shipping options (standard and expedited). The shipping times shown on those options our what you can expect when your order ships out. Your order still needs to process and processing time is not included in your delivery time for shipping. Please see our terms and conditions about shipping/processing.
Order Processing:
Orders will be processed, and in-stock items will ship within three (3) business days after the date of purchase (exceptions: expedited shipping requested, custom bushings, custom drill). All custom work will take approximately 3 weeks from the date of purchase regardless of the shipping method selected.
Orders will be processed and shipped exactly as they are placed. Orders are processed promptly, in order to ensure prompt delivery;
We have this info on our site to be transparent with our customers, we do not want to mislead them in any way.
As far as our customer service contact info, we have our email address and phone number in the bottom right corner of our site. We also have a contact us tab at the bottom of our site and our contact is on our business profile on Google. During the day we get a lot of phone calls, if you can not get through right away, please try again in a bit to talk to a real live person based in Quakertown, PA to help you out. We want to make sure to support our customers in any way we can.
We have a 30 day return policy, if you are not pleased with your part you may send it back for a refund.
Once again, Im sorry to hear that you had an unpleasant experience with us this time. I hope some of this info cleared up some questions, please feel free to reach out if we can help you with anything else.
215-538-1012
info@egwguns.com
“The guide rod looks fine, but have been unable to install it since the incorrect barrel bushing was sent. Still waiting for my reply on getting the proper one.”
