“£3,000 TV Failed After Just 43 Days — EDUK Left Me to Deal With Samsung
Very poor and extremely disappointing experience with Electrical Discount UK.
I purchased a £3,000 Samsung flagship TV which developed a major fault after just 43 days of ownership. For a premium product at this price, I expected EDUK to show some ownership of the problem and offer a sensible resolution. Instead, my request for a replacement or refund has been refused and I have simply been directed into Samsung’s repair/warranty process.
I have cooperated fully throughout, including allowing an engineer to attempt a repair at my home. That repair was unsuccessful and the TV has now had to be taken away for further diagnosis and repair. I am currently facing being without the television for a minimum of three weeks — roughly half the amount of time I had actually owned and enjoyed it before it failed.
What frustrates me most is the apparent lack of interest from EDUK in the overall customer experience. My contract was with them, I paid them £3,000 for what was supposed to be a brand-new premium television, yet when it developed a serious fault after only six weeks, I feel their response has essentially been to hide behind the manufacturer’s warranty process.
I am now left with a £3,000 television that has already required an unsuccessful repair attempt and is being taken apart and repaired after barely six weeks of use. That is certainly not what I believed I was paying for when purchasing a brand-new flagship TV.
To make the whole purchase even worse, my TopCashback claim relating to the order was also declined, costing me over £100. I have used TopCashback extensively and followed the same tracking process I have successfully used on numerous other purchases, so I am confident the transaction was tracked correctly. I have also since seen reviews from other customers reporting similar cashback problems with EDUK. Based on my experience, I certainly would not factor any advertised cashback into your purchasing decision.
Products can occasionally go wrong, but it is how a retailer responds when they do that determines whether I would ever use them again. Based on my experience, Electrical Discount UK have handled this extremely poorly. Graham has communicated with me, which I acknowledge, but ultimately EDUK appear to have left the entire resolution to Samsung’s discretion. I have personally had to deal with Samsung and the repair process throughout, with very little practical involvement or ownership from the retailer that actually sold me the TV.
What should have been an exciting premium purchase has turned into weeks of frustration, inconvenience and regret.
I would not purchase from Electrical Discount UK again. If you are considering buying an expensive item from them, I would strongly recommend considering what level of support you are likely to receive if something goes wrong after the first 30 days.
Based on my experience, I wish I had purchased elsewhere.”
“Completely misled and let down by the paid for extra cost delivery. The only reason I chose this company over Currys was the next day delivery promise for the same Hotpoint Dishwasher. Not only did they not deliver on Friday as paid for expected they will not deliver until Monday! We had many people staying for a celebration and no Dishwasher so we had to miss some of the celebration washing up! No response from their customer services and the appliance was with their distribution on Thursday so it's not an out of stock issue. Zero responses from them avoid like the plague and use Currys we will not make this mistake again not will our guests buy from these con merchants again.”
“Ordered an electric cooker and paid for 'named delivery date'. They failed to deliver on agreed date. Had to pay for electrician twice.
They have ignored emails requesting a refund.”
“Unfortunately Electrical Discount and the delivery firm are different. The delivery firm kept saying that they would phone me back but never did. They came to the wrong place in my town and left without contacting me. So another delivery time had to be made, in the meantime the food I had was going off. Neither firms offered compensation, one blamed the other. The delivery men just wanted to get going but I insisted to look at the fridge freezer before they left. I had to put my handles on which are loose because the screws were too long.”
“The product - fridge- was faulty from the beginning
They lied and refused to replace
It took 4 months of constant chasing to resolve and fight for a refund
And now they are flat out lying about damaging my property- AVOID!
The actual worst company I have ever dealt with”
“First and definitely the last time I will ever use this company. Waited all day for a delivery however nothing arrived, not even a phone call or email telling me it's not arriving. Next day, I decided to call customer services and all they could do is apologise as there was glitch on their system, it's not in stock but will be soon, blah blah blah. Seriously, what a waste of time. Now I need to wait either 3-5 days for a refund or another 7 days for delivery of item. I would stay clear away from this organisation, even as good will they could have offered a small discount or something other than "I am sorry". Had I not called today, they certainly would not have called me.”
“Appalling conduct. Supplied a faulty hob, dlivered Sept 2020, fitted 04 March this year. Not fully functional - timer does not work. I exercised my statuatory right under the Consumer Rights Act 2015 to request repair or replacement without cost, as fault was found within 6 months of purchase.
The comany tried vainly to evade their statutory obligation on the basis that the claim was outside their "30 day return policy". This is not a valid opt-out and isillegal as it contravenes the above Act. Presumeably, they are used to gettingaway with such excuses.
I have now sent them a statutory letter exercising my statutory right to a full refund. They do not appear to grasp that they have no option.”
“Hello there
I have contacted this company via Amazon where I bought this Samsung fridge. I told them that my fridge doesn't work as it's still in the warranty. They told me to contact Samsung. This is not customer service! I have to throw away shopping that has cost me at least £100 ! Samsung doesn't answer the phone and Electrical Discount UK sit on their fence. I can't believe these believe these people are allowed to sell without honouring the warranty! Amazon should take this into account! I am very angry and I will proceed accordingly.
So NOT recommended! Stay away!”
“Very good produce for very little cost, we were spending double at other supermarkets and coming away with half of what we would for spending far less at ALDI'S. The quality of the food is actually above the other chains.”
“There food is brilliantly priced got a good choice of fresh fruit and begs everything is fresh staff are really nice go pit of there way to help you x”
