“Love the product, a little disappointed you are now allowing another shop in Naracoorte (a small country town) to stock your product, a few things exactly what I have. I did ask to be the sole stockist, this is very disappointing.”
“Love the range of some different toys.
Fortunately the goods arrived unscathed regardless of the very flimsy box they were dispatched in which had collapsed substantially.”
Hi Susan, thanks for posting a review. It's very pleasing to hear that you love our range of toys. The feedback regarding the choice of carton used is valuable to us as we can follow up to ensure this doesn't happen again, and it's excellent to know that the contents still arrived in great condition.
Hi Nikki, Thanks for the review. I'm glad to hear that the products you received were great, but concerned to here that the parcel arrived in a poor state. I am assuming from your comments that the goods inside the parcel weren't damaged though. We'll make sure to improve on this.
Thanks for taking the time to give us a review. We look forward to growing our business with you and appreciate you feedback on the range - more new stuff coming in before Christmas.
“We love the range of toys available at Eleganter! Also happy with fast shipping at reasonable costs. I do wish that there was an alternative to the plastic wrapping though.”
Thanks for the feedback Stacey. We are always trying to improve things - we'll investigate what could be done to cut back on the plastic wrapping, if that's possible by our manufacturers. Happy to hear that you love the range and that shipping is up smooth.
So pleased to hear that - thanks for the review. Small businesses are the backbone of our business and we're pleased to hear that you rate us as a great supplier.
Thanks for taking the time to let us know how great you think Suelyn is - She really cares about our customers. I don't know what we would do without her.
“We are about to use our finger paints to make Father’s Day cards for my dad and my partners dad. We are going to use our son’s hand prints for the cards! We are very excited to try these out! Thank you for the speedy delivery considering the current environment! Thank you for our free gift too!”
“My Eleganter orders are always delivered promptly and in good order. I have had problems with Freight Express leaving boxes to get wet and not ringing the doorbell to alert me that a delivery has arrived...... fine if nobody is home but this is happening even when I'm in.
Eleganter products are very popular at my shop and I appreciate the variety of stock that I can order all in one place.”
We're very pleased to hear that we are processing your orders promptly. Will look into whether we can get instructions, for driver to attempt contact, inserted into your delivery address. Thanks for taking the time to give us your feedback and we're thrilled to hear that your customers love our range too.
“good stock, altough the lag /wait time between orders being sent- them packing them and then shipping them is too long. Invoices are way out of date when they arrive and orders are frequently picked incorrectly.”
Sorry that you found our order processing a bit slow. We have had some new staff in the warehouse, getting ready for Christmas, and it has slowed things down a bit. We trust we can improve this for you - thanks for taking the time to give us the feedback.
