Elegant Themes Reviews

Name: Elegant Themes
Rating: 4.76

4.8 Rating 242 Reviews

94 %

of reviewers recommend Elegant Themes

Company Reviews

Metrics

Info

4.8

Based on 242 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from all the officers I communicated with. Divi is the best :)”

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Posted 2 years ago

“an absolutely wonderful company who really focuses on their client's needs. I have built many sites using this awesome theme and it really shows how amazing the product is when each site stands the test of time”

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Posted 2 years ago

“Anytime reachable and completely committed to resolving my problems to provide a seamless experience! When it comes to provide prompt, efficient support, the ability to send them screenshots and screen recordings over the instant chat is unquestionably advantageous.”

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Posted 2 years ago

“Suite souci tout d'abord avec les articles, ils ont résolu le problème rapidement. Puis un autre souci avec l'application Tutor LMS et divi, notamment avec le tableau de bord. J'avais fait un design pour le tableau de bord, mais il ne fonctionnait pas correctement. L'équipe a fait ce qu'il fallait et m'a proposé une solution. et je les en remercie beaucoup, d'autant que c'était en fin d'année 2022, pendant les fêtes. Longue vie à Elegant themes. Et vivement que l'alliance Tutor LMS et Divi soit forte.”

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Posted 2 years ago

“Thank you for taking out the extra time to help me discover new possibilities for achieving my goal.”

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Posted 2 years ago

“The team at Elegant themes are great at sorting out problems. I had a tricky bit of code causing my page to look all wrong. They were so helpful. THank you”

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Posted 2 years ago

“I've been working with Elegant Themes for years and can say they are honestly one of the best support teams I've worked with. I've filed numerous tickets over the years for bugs or features I didn't understand and they were always super responsive and clear in their communication. As someone who is constantly filing tickets for software, they have been hands down the best experience for a timeliness & feedback.”

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Posted 2 years ago

“Always available and laser focused on solving my problems by having deep knowledge to dig deeper and make everything working properly!”

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Posted 2 years ago

“Quick efficient support when needed, being able to send them screenshot and screen-recordings in the instant chat it's definitely a plus!”

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Posted 2 years ago

“How to claim my wn”

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Posted 2 years ago

“I've been using Divi builder for a number of years, having opted for lifetime access when I was deciding between this and a competitor Wordpress builder. It feels like I made the right choice - I've since also moved hosting providers based on their recommendation which has resulted in further improvements in load speed and Google Core Web Vitals :) Quite honestly I've never used the website packs (opting for building unique themes based around the default Divi theme) however for builds from scratch (using Divi Theme as the parent theme), it's generally decreased implementation time by around 60-70% which in itself provides a great time and cost saving. Support is timely (responses usually within an hour or so via Live Chat and/or email despite me being a different timezone) whilst they've never fobbed me off by pointing me in the direction of a support post (as most customer support teams do) - instead, they're always seemingly happy to discuss the issue (with me it's usually quite technical) and provide a solution. A recent issue with viewing tablet/mobile in the visual builder view was actually a result of custom code in my custom theme, but this didn't stop them providing a solution. They do notably release regular improvements and fixes, with my only frustration at this point relating to a rather long timescale for fixing for a custom post bug however I've no doubt this will be resolved before too long! All in all it's a great Wordpress builder and there is nothing that would make me move over to an alternate builder. Definitely worth the $199 lifetime access!”

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Posted 2 years ago

“Hoàn tiền vào stk 060191218186 Sacombank TRAN VAN HIEU EM 0977013580”

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Posted 2 years ago

“Helpful Support with knowledge to fix the problem at hand.”

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Posted 2 years ago

“I love them”

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Posted 2 years ago

“What makes a product or a company outstanding in the market? A good and easy to use product and a great service! I've used the Divi Theme for many projects and it's a great product. I love the possibility to change all the paddings, sizes, positions very easily without the knowledge of html or CSS. My knowledge is very limited on programming. Over the past years the product is permanently improved. Frequent updates! Due to my lack of knowledge i faced a few situations over the time with issues i couldn't personally fix. Elegant themes has one of the best support teams on the entire market. Using the Chat i explained my issues and within a few hours i had a chat with someone who solved my problem. The problem was caused due the integration of several PayPal buttons and this was not a problem or limitation caused by the theme. But the support made the necessary changes on the Code to make it work. This outstanding support makes a good product a great product and i will keep going on using Divi for my future projects.”

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Posted 2 years ago

“1. Divi is great tool. It has tons of cool features that are dirt-cheap at this price. 2. It is systematically developed. 3. Good support is also important. They respond quickly, they do not sweep the problems under the rug.”

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Posted 3 years ago

“Really helpful support service.”

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Posted 3 years ago

“price and delivery”

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Posted 3 years ago

“christi was great—responsive and with knowledge to fix the problem i was having in loading the divi builder on my site.”

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Posted 3 years ago

“Demoramos un poco en solucionar el problema, pero la insistencia y dedicación de los soporte logramos arregla un problema que ya lo había dado por perdido. Gracias a soporte Rijendra 10 puntos para ti”

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Posted 3 years ago

Elegant Themes is rated 4.8 based on 242 reviews