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Elegant Themes Reviews

4.8 Rating 196 Reviews

96 %

of reviewers recommend Elegant Themes

Company Reviews

4.8

Based on 196 reviews


Shipping & Delivery
On-time Delivery	95%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love Elegant Themes. Many years ago when I first began to build websites, Elegant Themes offered simple templates that looked marvelous ... and they worked superbly well. That Elegant Themes has continued to improve on and develop more templates whilst updating to keep up with newer versions of Wordpress is to be applauded. Of late I have practically adopted DIVI - as I'm sure many others have. This theme is outstanding, as are the support team. Whenever I run into a snag, a solution is found and voila! Just like that - I have a happy client. Thank you for all that you do.”

Helpful Report

Posted 4 years ago

Wow. Thank you so much for your kind words! We are blushing. It is nice to hear about your experience being such a long time customer and the awesome experience you have had with Divi and our Support team. We love to hear this and thank you again for your great review. :)

Posted 4 years ago

“Excellent customer service! Best I've ever experienced actually. Super quick response time and very helpful people.”

Posted 2 weeks ago

“We were late coming to the WordPress party and we found and tried a few "Premium" website builders before we found Divi and we were totally blown away. The templates they offered were included with the builder and very quickly we upgraded to lifetime membership which if you build using WordPress its a no brainer Unlike other theme builders, Divi is extensively updated and improved all the time. Its not like they just take your money and run. They are always bringing new features and with the monthly updates from Nick on Divi 5, these guys are really going for it I now only ever use and recommend Elegant Themes Divi which is outstanding. What also puts these guys head and shoulders above their competitors is the support from their support team. Whenever I run into an issue or have a question, they are only a few keystrokes away and within a more than acceptable period of time they have provided an answer to my question or corrected my error. We are so happy Thank you for all that you do and keep on going.”

Posted 2 weeks ago

“The help support is just perfect. The work they do is impeccable and impressive.”

Posted 3 weeks ago

“Teriffic and timely support, many thanks!”

Posted 1 month ago

“Best support experience ever.”

Posted 1 month ago

“I reported a bug 31 MONTHS(!) ago. Thats more then 2,5 YEARS! All they do is keep postponing things. So far, no one has helped me. The bug still persists. The support staff is friendly, but I don't need "friendly". I need a functional website.”

Posted 1 month ago

“Elegant Themes made me happy because the technician was fast, kind and very knowledgeable. He solved my problem in no time. Good, very very good!!!”

Posted 1 month ago

“Divi has many out-of-the box solutions and is very user-friendly. What I like most is control over your design. Plus I love the templating library. I also ran into a coding problem. However, I am not a programmer. I reached out for help to the support team and they assisted me and solved the problem for me. Truly a life saver!”

Posted 1 month ago

“Andrei from the support helped me to sort out an annoying problem we struggled with for a while with the support. He gave me the perfect custom code I needed to correct a bug. A big thank to Andrei :-)”

Posted 1 month ago

“Juest best support in the world!”

Posted 1 month ago

“Great help with a technical question (me trying to customize a page, not a big or issue on their end) 👍”

Posted 2 months ago

“The best support I have ever seen! If you need help, you get it.”

Posted 2 months ago

“Apart from all the bugs, it's really their support system that's insanely frustrating. 50% chance you get someone competent, but these rest is beyond ridiculously incompetent. You explain the issue, you record video evidence because they ask for it, they try a few things that don't help, move it forward to "support leads" (Doesn't exist imo, because they are even more incompetent). Anyway, instead of simply reading the detailed history of what has been tried, they ask you the same Qs all over again. And I get that it sometimes takes until they answer, but once they do answer, you expect and actually need them to stick to the conversation and not answer ever 20mins to 3hours or however they feel like - how else can you resolve a complex issue? This again means the next time someone answers will be another person asking you everything again instead of fully reading and understanding the history of what has been done TWICE already. I've had this multiple times now. I wish I had never bought this useless theme but a professional one instead. By now they have easily wasted 6 weeks of my life. It's honestly the dumbest support I ever had anywhere!!”

Posted 2 months ago

“Themes are excellent to install to our website.”

Posted 2 months ago

“It is an excellent website for all layouts themes and other features. We cannot justify elegant themes. Anyway it is ultimate”

Posted 2 months ago

“Un vrai service client ! peu importe le niveau de support, chacun essaye de solutionner votre problème. L'équipe d'élegant themes peut être sollicitée facilement et apprécie répondre à nos attentes! Ne changez rien et continuer de procéder comme tel !! Merci a vous pour votre travail”

Posted 5 months ago

“Excellent customer support service.”

Posted 7 months ago

“The boys and girls are always helpful with me. They try to help as much as they can and always solve or give me instructions to solve my issue.”

Posted 8 months ago

“Elegant Themes are awesome. Not only is their builder amazing, they've also got a ton of templates if you wish to use them, but most of all, the biggest reason for a clear 5-star review is their support. I cannot overstate how glad I am to know, that I can always count on them to help me out if I ever come across an issue which I can't seem to fix. Special shout out to my man Andrei who has done wonders for me personally. Keep up the great work!”

Posted 9 months ago

“AMAZING SUPPORT FROM THE TEAM !”

Posted 9 months ago

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Elegant Themes is rated 4.8 based on 196 reviews