Hey Judy,
Thanks for your message.
Just to clarify things, you were never charged. When signing up for our 3-day free trial, we ask for card details to verify that the card is valid and active. Our system sends a $1 pre-authorization, which is immediately reversed. It never leaves your account. If you’re still seeing it, that’s down to your bank—some hold onto pre-auths a little longer.
During the free trial, you get full view-only access to all PDF manuals. You cannot download ZIP or OVA files that are exclusive to paying members. We noticed you tried accessing the Jaguar X300 XJ Workshop Manual (a ZIP file), but since the payment for your upgrade attempt failed due to insufficient funds on your card, your access remains limited to the free trial.
Our system is built to be fair and transparent — everything is shown clearly during sign-up and before upgrade.
If you’d like to unlock full downloads, use a valid card with available funds and choose the plan that suits you: https://www.emanuals.com/pricing
We’re here if you need help getting started.
The emanuals.com Team
“Website says you get 3 days to view pdf docs after signing up and paying the $1 pre-charge fee. Once you've paid you can't view any pdf's until you have paid for a full subscription. Plenty of bad reviews on other review sites and forums. Definitely buyer beware.”
Hey Peter,
Thanks for your feedback. We’re sorry to hear about your frustration, but we’d like to clarify a few things.
Our 3-day free trial gives you view-only access to our vast library of PDF manuals. The $1 pre-charge is a temporary authorization to verify your card and is immediately refunded. You can view any available PDFs during this trial using the bright blue button on the product page, but if you wish to download or access additional file types, such as ZIP or OVA, you will need to upgrade to a full membership, which is outlined in our sign-up process.
We strive to be transparent in all our communications and ensure customers know what’s included in the free trial and what’s accessible with a paid membership. We understand that this may not be what you expected, but we encourage you to review the details presented during sign-up.
If you ever have any questions or need assistance, we’re always here to help. We truly appreciate the chance to serve you.
Customer Experience Team
Hey Russell,
We understand your frustration, but we want to clarify that our membership plan provides access as long as the membership remains active. This has always been communicated clearly in all our communications, including our cancellation policy. Once a membership is canceled, regardless of the plan, access is immediately revoked as per our terms.
We’re sorry you feel this way, and we do encourage all members to make the most of their plan and cancel right before the renewal date to avoid any inconvenience. If you need further clarification, feel free to reach out to us.
Customer Experience Team
“Warning: Be aware of the so called ”3-day free trial” – they will immediately charge you US$99 and then refuse to refund no matter how well you can argue against them. As this is fraudulent behaviour, I have reported them to both police and credit card company and urge anyone else who had the same problem to do that too.
Also, the manuals they provide are very low quality and plenty of manuals listed with different names actually contain exactly the same manual. I recommend buying a manual from a different company if you need one!”
Hey Håkan Ericsson,
We’re genuinely sorry to hear about your dissatisfaction with your experience at emanuals.com. We aim to be completely transparent with our trial and membership services, and I would like to address your concerns directly.
Our 3-day free trial is designed to provide users with view-only access to over a million PDF manuals, as clearly stated across our website. This allows potential members to evaluate our library’s content before committing. It seems there may have been some misunderstanding regarding our billing process. The charge of $99 you mentioned only applies to those who opt to upgrade to an annual plan, which it appears you did shortly after beginning your trial. According to our records, this upgrade was followed by downloading six manuals.
Regarding the quality of the manuals and the content issue you raised, we strive to maintain a comprehensive and high-quality library. Manuals with similar names typically cover different model years or variations but should indeed contain distinct content relevant to each specific model. We appreciate your feedback on this matter as it helps us to improve our services.
As per our policy, which is noted on our site, refunds typically are not issued once access to our library has been utilized, which includes downloads of manuals.
We are committed to providing helpful customer service and would like to resolve this to your satisfaction. If you have further issues or need additional clarification, please contact us directly at support@emanuals.com, and we will do our best to assist you.
Thank you for your feedback, and we hope to help resolve any outstanding issues you may have.
Thanks,
Customer Experience Team,
www.emanuals.com
Hey Caleb,
Thank you for your review. I’d like to clarify how our 3-day trial works. During the trial, as indicated clearly on our platform, free trial users have view-only access to over 1 million PDF manuals. The option to download manuals is a benefit reserved exclusively for full members. Please see the screenshots attached for your review.
Additionally, all downloadable content, including OVA software and ZIP files, are specifically labeled as “Only Available to Full Members.” This information is provided upfront to ensure transparency and prevent any confusion about the services available during the trial versus full membership.
If you have any further concerns or need assistance with your account, please contact our support team directly at support@emanuals.com.
Thanks
Customer Experience Team
“My husband was looking for some info.
I see the site provided info for free with their 3 day free trial.
I went to find the info, was led to a plate where I had to download a manual.
After several attempts on several different applications we were not able to access the info.
I was unable to utilise the info on this site, so I unsubscribed.
Was then charged for it.
I contacted support explaining the issue, that I was unable to view after trying on 2 seperate desk top computers and a laptop, I unsubscribed but they are refusing to refund the money.
Not only are they falsely advertising that 3 days are free (I signed up and unsubscribed within the same day), but I could not access the info anyway!
VERY UNHAPPY.”
Hey Emma,
I understand your frustration, and I’m here to clarify the situation regarding your experience with the free trial and subsequent charge.
Our 3-day free trial offers view-only access to PDF manuals, as clearly stated on the signup page, all our ads, and throughout our site. You have also added the screenshot and highlighted the popups to this review, clearly telling you “VIEW 1 MILLION+ PDF MANUALS”. This means that during the trial, you can view the manuals directly on our platform without the option to download or add them to your account; these features are reserved for paid memberships.
When you opted to download 1997-2005 Toyota Hilux Service & Repair Manual Software which is not a PDF but an OVA software file, which is not available to free trial members, and the page clearly tells you “ONLY AVAILABLE TO FULL MEMBERS ONLY”, our system prompted you to upgrade to a full membership, which provides additional benefits including the ability to download manuals. As outlined in the upgrade notification, choosing to activate a full membership plan immediately ends the free trial and incurs the charge for the selected plan. This information is also detailed in the pop-up window that appears during the upgrade process, which clearly states, “Activating to a full membership plan ends your 3-day free trial and charges the selected membership amount.”
I understand that you were unable to view the manual, and for that, I sincerely apologize for any inconvenience caused. Our support team can ceratinly help with this, and provide alternative download links. However, our records show that the membership services were utilized which, according to our terms, disqualifies the transaction from a refund. Attached to this message is the screenshot of the pop-up your husband received during the upgrade for your reference.
It’s important to note that our service operates on a membership basis where you pay for access to our entire library, not for purchasing individual manuals.
We strive to be transparent in our advertising and provide clear information on our pricing page and FAQs about the free trial. If there’s anything else we can assist with or clarify, please do not hesitate to get back in touch. We value your feedback and are committed to improving our service.
Reading:
https://www.emanuals.com/pricing/
https://help.emanuals.com/en-US/articles/3-day-free-trial-197795
The manual you downloaded: https://www.emanuals.com/1997-2005-toyota-hilux-service-repair-manual-software-1.html
Thanks
Customer Experience Team
“Informs about a 3 day trial period, but as soon as you are going to look at a manual you have to activate an account, and then they charge you straight away.
They advertise zero waiting time, but with me it said that my manual was pending...it took a long time before a service manual was ready.
I then asked for a refund of the membership as they are charging me before I have access to any manuals. Something they don't let you know in advance! But customer service states they do not refund accounts that are active. A day after I ended my membership, they let me know that the manual is ready, but you don't get access because you don't have an active account, even if you have paid for a whole month, they close access, normal practice is then that you have access to the end of the month you have been charged for. Just trickery.. steer clear!
The date of the experience: October 14, 2024”
Hi Christer,
Thank you for reaching out with your concerns. I’m here to clarify our free trial and membership policies to ensure you have the correct information.
Firstly, our 3-day free trial offers view-only access to PDF manuals directly from the product pages, as explicitly stated on our website and pricing comparison page. An upgrade to a full membership is required to access additional features, such as downloading manuals. This upgrade process includes clear notifications regarding any charges, which begin immediately upon activation, not at the end of the free trial.
Regarding the waiting time you experienced, we aim for zero delays in accessing manuals once a membership is activated. However, in some instances, there may be a brief pending period as the manual becomes ready for use, especially if updates are being applied to ensure you receive the most accurate information.
Our policy clearly states refunds are not provided for active accounts to prevent misuse of our membership benefits. Once a membership is canceled, access to the services discontinues immediately, per the terms agreed upon during signup and as detailed in our terms of service.
We strive for transparency and clarity in all our communications and regret any misunderstanding. If you have further questions or need additional clarification, please feel free to contact us directly.
Thanks,
Customer Experience Team
“Was not able to download any information that I need for the repair on my 99 Buick LA saber limited. I Want a refund and they say that they don't do refunds yet, In the beginning of the ad, it says guaranteed satisfaction. Total rip-off!!!!”
Hi Deborah, Thank you for your feedback and for bringing this issue to our attention. I'm sorry to hear about the difficulties you've experienced downloading the necessary manuals for your '99 Buick LeSabre Limited.
Our records show that your account has had successful downloads, with 2 manuals downloaded 5 times. Based on this activity, our policy considers the service to have been used, which typically affects refund eligibility.
However, we take your satisfaction seriously and are committed to ensuring you get the most out of your membership. We have already contacted you to discuss a possible resolution and ensure you have access to all the information you need.
I appreciate your patience, and we look forward to resolving this matter to your satisfaction.
Thanks
Customer Experience Team
“Totally garbage!! Told me a link would be emailed within an hour, it’s been a week now. Tried to get quick sign in without password, sent me a code and it had expired in 2 minutes. The two out of the ten manual I requested that I did receive. One was for a different model and the other was useless good of got more information from a guy off the street. DONT waste your money!! And their customer service sucks more than their product!!”
Dear Reviewer,
Thank you for taking the time to provide feedback on our eManuals. We sincerely apologize for any inconvenience you may have encountered during your experience with us. In response to some of your comments:
- Upon reviewing your account, we noticed that you have added only 2 products to your downloads, and you still have the capacity to include more manuals in your account.
- The one-time passwordless login link has a 15-minute expiration period, which is primarily for security purposes. However, you have the option to establish your own password, granting you access to your account at your convenience without the need for a one-time link.
Nonetheless, our ultimate goal is to ensure customer satisfaction. If you would like to get in touch with us, quoting "Ray - Customer Experience Team," I would be more than willing to go the extra mile to enhance your experience with us. Your feedback is greatly appreciated.
Kind regards,
Ray - Customer Experience Team
