England Store Reviews

Name: England Store
Address: Unit 32 Wornal Park, Worminghall
Rating: 3.50

3.5 Rating 842 Reviews

61 %

of reviewers recommend England Store

Company Reviews

Questions

Metrics

3.5

Based on 842 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0845 862 9856

Email:

customerservices@englandstore.com

Location:

Unit 32 Wornal Park
Worminghall
hp18 9ph

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England Store 2 star review on 2nd April 2025

Juni

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is not a review as my case is not yet closed. My address was changed to a U.K. One with your "find your address" function, I discovered it and send an email asking rectification. I got an auto reply from your side saying your cs team have tons of email which I couldn't get my reply soon. I got reply the day after said the parcel had been dispatched which has no chance to get it back. And your representative just send me a link to track the parcel to track a parcel that will never arrive. I replied and pointed out my problems, then your representative claimed that I didn't raised the address issue within 24 hours, which is not true that we can trace the send box record. And I was offered a very generous offer for another 18 pounds to have my parcel back. The poor attitude and response (even telling a lie) made me really disappointed as a first time customer. With the email communications through out the week, I kept pointing out my problem but no positive response here, what I have is 18 pounds payment and finally apology in the email on 23 July, and a confirmation that the parcel had been dispatched. So? Nothing. I know The parcel was out but what's the point to track it? I don't even know if that U.K. Address is a valid one. I have no hope for help but seems there's no other channel to seek assistance to get the goods I paid for.”

Helpful Report

Posted 7 years ago

Thank you for taking your time to review. Please accept our apologies for the difficulties you have had with your order. We rely on our couriers to delivery our parcels for us and whilst we always strive to achieve excellence we sometimes are not able to deliver the service we would like.We always appreciate feedback and have taken it on board. Kind Regards England Store

Posted 7 years ago

“My grand-son loves his outfit (9-12 months) and is going to wear it to a Friendly in December.”

Helpful Report

Posted 7 years ago

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. We are happy to hear your grandson loves his new outfit. Kind regards, The England Store

Posted 7 years ago

“Good quality product and quick delivery”

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Posted 7 years ago

Thank you for your feedback, it is always lovely to hear when our customers are satisfied with the quality of our products. Kind regards, The England Store

Posted 7 years ago

“When I placed the order, on the site says the item is in stock and then after I got charged on my card, they said the item is not in stock any more and tried to switch me to another item, and very poor on email communication and I'm emailing from over seas, so I had to make long distance call to communicate with the rep which costs me an extra money. More than a week now and still haven't receive any update yet.”

Helpful Report

Posted 7 years ago

Thank you for your feedback, we really appreciate you taking the time to review. We have looked into this and can see from our records we did advise the item was made to order and dispatched directly from the supplier. As advised by yourself we were able to cancel the order. I’m sorry that this initially didn’t work for you however we can see that it has now been resolved. Kind regards, The England Store

Posted 7 years ago

“very good transaction”

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Posted 7 years ago

Thank you for your feedback, we are pleased you had a good experience whilst shopping. Kind regards, The England Store

Posted 7 years ago

“I received a not so good quality not the one I’m expecting.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to review and give us feedback. We are sorry to hear you are unhappy with the item. Please contact us on customerservices@englandstore.com we will then be able to look into this and advised further. Kind regards, The England Store

Posted 7 years ago

“Fantastic service, arrived so fast.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to review and give us feedback. We are pleased to hear you are happy with your transaction and that the order arrived in good time.Kind regards, The England Store

Posted 7 years ago

“Recived it got the wrong size tried to exchange wasnt able to so sent the same shirt back and is absolutely worthless beacuse it cant fit anyone cant even return and get your money back so make sure you get the right size otherwise your done for England store does you bad :(”

Helpful Report

Posted 7 years ago

Thank you for your feedback, we really appreciate you taking the time to review. We are sorry to hear you are disappointed, we do advise on our website unfortunately we are unable to accept returns on all personalised jerseys. This is advised in the product descript of the item. Due this we were unable to exchange the item. Kind regards, The England Store

Posted 7 years ago

“Bought for my brother during the World Cup campaign - he's never been into football before but really got into it! T-shirt fits really well and is both stylish and patriotic!”

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Posted 7 years ago

“Prompt response to my order and happy with the item purchased.”

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Posted 7 years ago

“Quick, easy and excellent value.”

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Posted 7 years ago

“Quality products. I had difficulty making the order from California, so sent an email inquiry. Reply received the following morning with invitation to call in my order. Live customer service was excellent and products received within days. Couldn't be happier!”

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Posted 7 years ago

“Good quality t-shirt with attention to detail. Impressed with delivery, it arrived two days after ordering.”

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Posted 7 years ago

“England store were very helpful indeed,I ordered the wrong size shirt and phoned the next day and the person I spoke to told me they had the correct size in stock and changed my order in time for me to post it for my grandsons birthday.”

Helpful Report

Posted 7 years ago

“My 6 year old son was delighted with his kit! He bought it with his own saved up pocket money. So far so good. It washes up well, even the white shorts! I was slightly concerned they’d look filthy in no time but still looking good. I’d recommend this kit. Ordering process simple and delivery prompt. Only negative is that I couldn’t get anything printed on the back of his shirt.”

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Posted 7 years ago

“Excellent service, despite being probably their busiest time since 1990!!!”

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Posted 7 years ago

“niiiiicceeeee”

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Posted 7 years ago

“Excellent service and fast delivery.”

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Posted 7 years ago

“First order, item delivered next day.”

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Posted 7 years ago

“Very Quick delivery”

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Posted 7 years ago

England Store is rated 3.5 based on 842 reviews