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England Store Reviews

3.5 Rating 831 Reviews

61 %

of reviewers recommend England Store

Company Reviews

3.5

Based on 831 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0845 862 9856

Email:

customerservices@englandstore.com

Location:

Unit 32 Wornal Park
Worminghall
hp18 9ph

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could have given them zero stars I would have. Buyers from overseas beware. They are telling me 30 working days or 6 weeks for delivery. My item was meant to be delivered by 04/11/20. As of 17/11/20 I still haven't received my item. They are using Covid as an excuse and have so far refused to refund my money.”

Posted 3 years ago

“I have emailed the company that runs returns for this store multiple times and never get a response. Would NEVER order from this store again!”

Posted 3 years ago

“Hi I’m trying to return an order but your returns portal doesn’t recognise my order number or email/postcode. Order number: Store Order 279-3154-8463 Please can you advise the returns details as it’s not on your site. On receipt when would I expect a refund by? Thanks”

Posted 3 years ago

“Purchased an England shirt and paid for posting at checkout. The shirt arrived and was too long, very odd sizing, so I wanted to exchange for a smaller size. No exchange system and was advised that I needed to post back at my own cost and 're order a new one with yet another postage cost. If you want to spend as much on postage as the product cost then use this service....if not avoid avoid avoid!!”

Posted 3 years ago

“Absolutely appalling service. To all prospective customers out there, DO NOT buy from this store. 60 days later, after I ordered an England shirt and numerous email communications without response and all I have got is an automated email, saying ‘sorry for the inconvenience’. I’m sorry if I’m being inconsiderate but an inconvenience is a week, not 2 months. Absolute joke. And please don’t give me the “given current circumstances” nonsense. My order was processed and eta for delivery was well before any of the covid 19 restrictions. I had got two apparent resends of my order and it never came. There is no doubt you use an untracked courier service. How can you track a parcel that never leaves the warehouse. Frauds. Instead of sitting on your asses all day, how about you undergo some actual customer service and try find out where someone’s delivery is. I got told to check around at local post offices. I’m not the one supplying it. YOU ARE. So go do some god damn customer service and sort it out.”

Posted 3 years ago

“Je suis extrêmement satisfait de la veste de survêtement de l’équipe d’Angleterre que je vous ai commande. En effet elle est très confortable et surtout particulièrement élégante. Pour tout vous dire c’est même la plus belle veste de survêtement que je n’ai jamais eu. Et la savourer, oui savourer bien cet instant car pour une fois qu’un français avoue bien vonlontier que quelque chose est mieux en Angleterre qu’en France.....profitez en. Cependant je vous le rappelle, les champions du monde c’est nous et oui français quand même”

Posted 5 years ago

“Disappointed as I was told that you had run out of the letter A which meant I couldn’t get the personalisation done as planned. Amazed that you didn’t have a contingency plan! I managed to sort it myself locally at a T-shirt printers ... not sure why you couldn’t have done that seeing as you charge sooo much for football shirts !”

Posted 5 years ago

“Ordered a white/grey top and a red one arrived. I have to now return at a postage cost to myself.”

Posted 5 years ago

“Good afternoon. Read the cutting in attachment. I really don´t understand where is my order now? Can you solve this problem? Why has been my item three times exported from UK and I haven´t still it at home yet?”

Posted 5 years ago

Thank you for your feedback, we really appreciate you taking the time to review. Please accept our apologies for the delay in your order. We rely on third party couriers to deliver all our parcels within a reasonable time and unfortunately on this occasion they have let us down. However we can see from our records that this has now been resolved. Kind regards, The England Store

Posted 5 years ago

“Good quality always been happy with everything bought quick delivery time”

Posted 5 years ago

Thank you for taking the time to review and give us feedback. We are pleased to hear you had a happy experience shopping with us. Kind regards, The England Store

Posted 5 years ago

“Found something suitable for my grandson - delivered quickly - happy with product”

Posted 5 years ago

Thank you for taking the time to review and give us feedback. We are pleased to hear you are happy with your item. Kind regards, The England Store

Posted 5 years ago

“Good quality item and very prompt delivery”

Posted 5 years ago

Thank you for your feedback. We are glad to hear you are happy with your recent purchase and that the item was delivered within good time. Kind regards, The England Store

Posted 5 years ago

“Brilliant service”

Posted 5 years ago

Thank you for taking the time to review and give us feedback. We are pleased to hear you are happy with our service Kind regards, The England Store

Posted 5 years ago

“Great material . Looks and feels great quality. Quick delivery. Great customer service and value for money. Very pleased Thank you.”

Posted 5 years ago

Thank you for your feedback, we are pleased you had a good experience whilst shopping. Kind regards, The England Store

Posted 5 years ago

“I was delighted to see such good quality England shirts at a reduced price. Both sizes I needed were in stock. The packages arrived sooner than expected. My grandsons will be really thrilled to receive them as surprise gifts. Service was excellent.”

Posted 5 years ago

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards, England store.

Posted 5 years ago

“This was perfect and my grandson was thrilled to bits.”

Posted 5 years ago

Thank you for your feedback, we really appreciate you taking the time to review. We are very glad to hear that your grandson was pleased with his merchandise. Kind regards, England store.

Posted 5 years ago

“I am very dissatisfied with the service I received. I ordered an England shirt early last Thursday morning, using next day delivery I anticipated the shirt would be there by Friday for me to wear at Wembley on Saturday. This did not happen. I called your phone line which was a waste of time, I listened to waiting music for a while and was prompted to leave a message, nobody got back to me and there was no explanation of where the message was going and who would reply. I also emailed you and didn’t get a response until the following week offering a refund on my delivery charge. The whole experience of shopping with you was shocking, I will certainly be using another retailer in the future and I have already given poor feedback about you to others and I will continue to do so. I hope my feedback is listened to as so many things are clearly lacking.”

Posted 5 years ago

Thank you for taking your time to review. Firstly we would like to sincerely apologise for the delay in the delivery of your parcel. We have contacted our couriers and they have advised due to road closure they were unable to deliver the parcel within the agreed timeframe. We rely on third party couriers to deliver all our parcels within a reasonable time and unfortunately on this occasion they have let us down. Please be advised we do aim to respond to all customer queries within 24 hours. Our Offices are open 09:00-17:30 GMT, Monday to Friday. We can see from our records that the delay in response was due to our offices being closed over the weekend. We understand this may have been a frustrating experience for you and we have logged your feedback so we can prevent this from happening to our customers in the future. Please be assured that your comments are important to us and we always aim to provide the best possible service to our customers so we will be using your feedback to improve our service in the future. Kind regards, The England Store

Posted 5 years ago

“Speedy delivery for a quality item. Well chuffed!”

Posted 5 years ago

Thank you for taking the time to review and give us feedback. It is always lovely to hear when a customer has been satisfied with the service that we have provided. We aim to give all our customers five star service, and very pleased that we have been able to live up to this. Kind regards, The England Store

Posted 5 years ago

“all good delivery good top fits brilliant thank you”

Posted 5 years ago

Thank you for taking the time to review and give us feedback. We are pleased to hear you had a happy experience shopping with us and that your are happy with you recent purchase. Kind Regards England Store.

Posted 5 years ago

“Great assistance for the order”

Posted 5 years ago

Thank you for taking the time to review and give us feedback. It is always lovely to hear when a customer has been satisfied with the service that we have provided. We aim to give all our customers five star service, and very pleased that we have been able to live up to this. Kind regards, The England Store

Posted 5 years ago

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England Store is rated 3.5 based on 831 reviews