Enviroli Reviews

Name: Enviroli
Address: Wooblr House, Stapleton Lane, Barwell, Leicestershire
Rating: 4.91

4.9 Rating 212 Reviews

98 %

of reviewers recommend Enviroli

4.9

Based on 212 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0333 335 5797

Email:

hello@enviroli.co.uk

Location:

Wooblr House, Stapleton Lane, Barwell
Leicestershire
LE9 8HE

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Enviroli 5 star review on 21st February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“took to long to ship to poland and had to pay custom fees on arrival to eu”

Helpful Report

Posted 9 months ago

Hi Andrzej, We're very sorry to hear that your order took too long to ship to Poland. We dispatch all orders the same day they are received (or the next day if received after 3pm), and once the parcel is with the courier, there is unfortunately little we can do. We do advertise that the international delivery time frames are estimates, and that there may be delays. Looking at the tracking of your parcel, your order was held up in customs when it arrived in Poland. This occasionally happens when shipping internationally, and is out of the hands of both us as a business, and the courier too. As for having to pay customs fees, we made that very clear at checkout, and you even had to tick a box to acknowledge this before you could place your order. We can normally collect EU VAT at checkout as we are IOSS registered, however, as you indicated that you are a business customer with a Polish VAT number, we are unable to process the order through IOSS. As you will be aware as a VAT registered company, business to business transactions do not fall under the IOSS scheme, and the importing business is liable for any import taxes and duties. We feel that it's rather unfair to give us a one star review for events that are completely out of our control, and for events that you acknowledged when you placed your order.

Posted 9 months ago

Enviroli is rated 4.9 based on 212 reviews