“After the winter period ended, that a lot of us have really struggled with because of the energy crisis. I rang EON to refund me the £380 credit I had on my account, now we’re entering the warmer months and I use very little energy at the house. They told me that’s fine, but will need an up to date meter reading before they can issue a refund… this was done immediately as I’m on a smart meter. I then received a mini statement on the account to prove my latest usage and was then told the refund will take 2-3 weeks. Fast forward 2 weeks and my money was still not in the account, so I contacted them again. I was told the money should be in my account within the next 7 days. I’m now at 4 weeks and contacted EON again, only to be told I can’t have my money as they need another up to date reading on my account. What right do they have to withhold my money and expect me to beg for it back into my account.
The other thing to point out is that I had to increase my monthly payments, to ensure enough was being paid into the account, yet I’m still in credit by £100’s already!! Criminal behaviour and again shows how little this energy company think of their customer.”
“One star is too much for Eon. The customer service is non existent, they tell lies and don't know the law. The owe a late relative of mine £500 and have still not paid it back. They created an account in my name and issued wildly inaccurate bills. Who would use £303 for two weeks? I was hounded by 16 debt collection companies, contacted by Philips & Cohen and the Lowell. Eon relish preying on the vulnerable as they are easy targets. The resolution team are too lazy to do their jobs and shut complaints down. AVOID Eon, or as they are known now Eon Next.”
“EON rang me to offer me a new tariff because i am changing supplier after being loyal to them for years.I would have beenmore impressed if they had done so before now”
“Almost impossible to contact, seems they have total disregard for customers, answer times and webchat response much slower than other companies I deal with. Avoid EON if you want a stress free supplier.”
“Been with eon 2 years now. Absolutely crucified me this past year wanting to up my payments to over £100 per month for just myself and my 3 year old! Absolutely crazy! Considering I’m in credit by over £240+. Currently in the middle of a change over to another company. Will never go with eon again! Customer service is also rubbish!”
“I've been an EON customer for 15 years. I reverted to a Standard Tariff after my last 2 year fixed Tariff. I was not offered advice to switch to a better deal. I paid too much direct debit & am always in credit but if I request a refund, this is only done it my direct debit amount is increased!
I have now switched energy supplier on the excellent Weflip! As recommended by Janet Street-Porter!”
“Another shoddy company which are incompetent and unprofessional they always fail to deal with complaints, glad I no longer have them supplying my dual fuel they are money grabbers only interested in ripping off customers.”
“95 ££££just for Switch itch my link
Hello just tray to share that amazing switching company ,saved hundreds ,when switched ,compare them ,and if you decide to switch you can use my link and receive 50 £££welcome bonus and extra 45 ££££ from me just pm after you complete switch via my link
join.bulb.co.uk/refer/michal6442”
“I joined Bulb not really knowing a great deal about them but I did some research and was happy with the price and warmed by their green ethos. I am so glad that I decided to move after many years with Eon as Bulb have surpassed my expectations. Not only am I saving money on my energy bills, I have found Bulb to be friendly and efficient as well as so simple to deal with.
When I joined I also received a £50 credit for just using a referral link that I found on a review site (thanks Harry!). Bulb have just announced that they now have 200,000 customers and to celebrate this they are doubling their referral bonus to £100!!
If you are interested then just copy and paste, bulb.co.uk/refer/creditfifty
As long as you sign up before 23.59 on Monday 20th November we will both receive a £100!
Thanks and I hope this is useful x”
