“They have sent me a bill 3 years after I left them saying I owe them money which I don’t My bill was paid I got money back after I moved and no longer used them closing my account
Yet they are now chasing me for money which is totally unacceptable
I have found them unhelpful information different each time I spoke to someone different and no one excepting responsibility for there wrong information and disagreeing with what was told to me and were prepared to give me poor credit score if I didn’t pay
Not interested in helping”
“Absolutely disgusting company. My Nan is late stage dementia, bed bound, needs 24-7 care, is on the vulnerable list and relies on her carers to live and you didn’t show up for the appointment and refused to get anyone to fix her boiler leaving her without hearing for 8 WEEKS on top of that spoke to my mum like dirt with no regard for the stress and duress this puts her under given it is her ill mother. Not only is it disgraceful to my grandmother, but her carers are amazing and look after her so well it is horrible you’d do this. Your smarmy CS advisor deliberately didn’t help my mum and refused to put her through to anyone else because of company rules. You are horrendous and should be ashamed of yourselves. My mum might not want to leave you a bad review and look in to taking this further but I will. Speak soon.”
“After the winter period ended, that a lot of us have really struggled with because of the energy crisis. I rang EON to refund me the £380 credit I had on my account, now we’re entering the warmer months and I use very little energy at the house. They told me that’s fine, but will need an up to date meter reading before they can issue a refund… this was done immediately as I’m on a smart meter. I then received a mini statement on the account to prove my latest usage and was then told the refund will take 2-3 weeks. Fast forward 2 weeks and my money was still not in the account, so I contacted them again. I was told the money should be in my account within the next 7 days. I’m now at 4 weeks and contacted EON again, only to be told I can’t have my money as they need another up to date reading on my account. What right do they have to withhold my money and expect me to beg for it back into my account.
The other thing to point out is that I had to increase my monthly payments, to ensure enough was being paid into the account, yet I’m still in credit by £100’s already!! Criminal behaviour and again shows how little this energy company think of their customer.”
“One star is too much for Eon. The customer service is non existent, they tell lies and don't know the law. The owe a late relative of mine £500 and have still not paid it back. They created an account in my name and issued wildly inaccurate bills. Who would use £303 for two weeks? I was hounded by 16 debt collection companies, contacted by Philips & Cohen and the Lowell. Eon relish preying on the vulnerable as they are easy targets. The resolution team are too lazy to do their jobs and shut complaints down. AVOID Eon, or as they are known now Eon Next.”
“EON rang me to offer me a new tariff because i am changing supplier after being loyal to them for years.I would have beenmore impressed if they had done so before now”
“Almost impossible to contact, seems they have total disregard for customers, answer times and webchat response much slower than other companies I deal with. Avoid EON if you want a stress free supplier.”
“I've been an EON customer for 15 years. I reverted to a Standard Tariff after my last 2 year fixed Tariff. I was not offered advice to switch to a better deal. I paid too much direct debit & am always in credit but if I request a refund, this is only done it my direct debit amount is increased!
I have now switched energy supplier on the excellent Weflip! As recommended by Janet Street-Porter!”
“Another shoddy company which are incompetent and unprofessional they always fail to deal with complaints, glad I no longer have them supplying my dual fuel they are money grabbers only interested in ripping off customers.”
