“I never received the pants! I receive a mans jacket with Duke on it, I called to find out what happened. You were supposed to send me a label to send the jacket to somebody in New York! Also to send me my correct order. Will be calling you again tomorrow!!”
“I met a woman who had made the 3 polo purchase and was so happy that I thought I would try it. After doing this, I would not recommend buying anything from this company due to the way things turned out.”
“Love the Polos they are trendy and a great price for the bundle. I am dissatisfied because I order the XL because tops generally are snug across my chest. Unfortunately the XL is to big. I contacted the company immediately requesting an exchange. There are no exchanges or money back. I am dissapointed and will not be purchasing from EP NY again.”
“To Whom It May Concern,
My name is Peter Maki. I am a PGA Professional with a green grass wholesale account. My sales rep was unable to find the piece a customer of mine requested to order. It was however available on your website which is the ONLY way my customers can see your product. Apparently you don't share inventory with the wholesale side of the business? Extremely disappointing and a poor business model. It is crazy to think that the ONLY way for my customers to view your product lines is online on your website but that I have to tell them it's "sold out". They say if that's true, how is it available on the website for me to purchase? That's an impossible conversation to have. They will then buy it on their own from the website and refuse to buy anything in the future from me. Why would they? A horrible business model for sure.
I lost money on this transaction because I must now take it to a local embroider at an additional cost to me to have our club logo put on the sleeve. Despite all of this, I took care of my customer, regardless of that cost to me. That's what sound businesses do.
I was planning on doing business with EP Pro in my big Fall order and beyond, but now I'm certainly not. There are hundreds of other options out there from which to purchase and they shall have my business instead. You did ask.
Peter Maki
PGA Professional
Wedgewood Pines Country Club
Stow, MA 01775”
“Your size chart sucks and customer service follows suit. No exchange I am told. I’m stuck with 3 skirts I cannot use and out $50. I won’t be using you again.”
“I ordered a three pack of golf skorts. All three were completely different. One was at least 6 inches too big in the waist, one was around 4 inches too big and one sort of fit. Crazy. Non returnable so I am out. Lesson learned.”
“I first purchased a lg. it was to big. I exchanged it for medium. To big in the hips. It was like a hour glass shape. If you're a lady with very wide hips, this is for you”
“I bought two sale shirts, which are fine. However, they weren't worth the hassle of getting EPNY to ship them. The website states, "Orders may take 2-3 business days to process." After 5 business days, I sent an email and I called the customer service number. The customer service rep promised the shipment would go out that day. It didn't. The following Monday I called again and sent another email. This is now 9 days after I placed the order (6 business or TWICE what is stated on the website). The customer service rep said she wasn't the one I spoke to on Friday because she was out. So as long as it isn't her fault, everything is okay???? That's customer service? she contacted the warehouse and asked them to ship the shirts. Bottom Line: too much effort for 2 shirts. I wouldn't do it again. If I hadn't called I think the shirts might still be in their warehouse several weeks later waiting to be shipped.”
