“Equiderma skin lotion was bought from Chewy.com used to resolve stubborn cannon crud. Worked great to cure the cannon crud issue but left my horse with scaly/flaky skin and significant heat/swelling. The allergic reaction is so bad that even cold hosing to reduce inflammation causes an intense pain reaction. My horse has never had a reaction to any product used for cannon crud.”
“Like any other fly spray I've used, it doesn't work longer than 5 minutes. Before, seconds after soaking my mare in half a bottle, and after 3 hours. She's miserable and so am I.”
Thank you so much for taking the time to share your experience. We are truly sorry that your results were so disappointing, that is truly not the standard that we have set for ourselves, our products and that our customers should expect. We have located your order and processed a full refund. If you can, please donate the bottle to a local rescue, or there are a few things you can try around your barn or home to see if that helps, with your remaining spray.
Try spraying areas that might be the source (in order to disrupt cycles), such as manure piles, shady corners of stalls or run in sheds, compost heaps or even chicken coops.
If the situation is extreme, there are more advanced steps you can take (incorporating spray systems, adding pure neem oil etc).
Please know that we take our Happiness Guarantee seriously, and you can always reach out to us (info@equiderma.com) for any concerns or to ask for assistance or advice and we will do all we can to make things right.
Thank you for your feedback, Mary. We really appreciate you taking the time to tell us about your experience. We are so sorry to hear that the sprayer did not work and that there was a leak and we would love to be able to make things right. Could you please reach out to us with your order information?
Thank you so much, Valerie, for your honest review of Equiderma. We sincerely appreciate you taking the time to let us know your experience. Can you tell us more about what happened and what product was used so we can understand how to make things better? We're dedicated to helping horses feel their best and want to ensure that Equiderma delivers on that promise. Thank you again for your feedback.
