“We ordered 5 pieces of bedroom furniture from the Ercol Teramo range.
We were given a lead time of about 14 weeks so we were very pleased when the order was ready to be dispatched much earlier.
The items were very well packed but when it was all unpacked 3 of the items weredamaged/faulty. The bedside cabinets were perfect.
The bed had a large splinter of wood loose on the frame and both of the chests had faults,several of the handles had not been fitted level and the wood on the main frame above the drawers was very rough and clothes would catch on them.
The faults were reported to Barker and Stonehouse who organised an engineer to come and inspect the furniture.
He came and agreed on the faults and said the furnniture was not up to standard. Barker and Stonehouse offered compensation or replacement of all items.
We accepted compensation for the bed as we could rub the wood down ourselves and it would not be noticeable when the bed was made up.
We asked for the 2 chests of drawers to be replaced.
They turned up about 6 weeks later but were still.faulty so
In the end we asked for new handles to be sent and took compensation to keep the 2nd set of chests knowing that we could sort of rectify the faults ourselves and couldn't be bothered to wait for another set to arrive (as it could be faulty).
Eventually after 2 attempts Ercol managed to send some new handles (3 of them were faulty too).
We really love the furniture but we were very disappointed in the quality of the workmanship and the efficiency of Ercol.”
“We bought a Gela Sofa and Snuggler. Lovely look but flimsy build standard - and not what I'm used to from Ercol. After a few weeks use it became evident that the Snuggler has no postural support at all, and I developed back pain. Ercol and the retailer have refused to take it back as I was outside their respective returns policy windows... I Strongly advise you to avoid this product range.”
