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ETX Capital UK Reviews

3.7 Rating 978 Reviews
67 %
of reviewers recommend ETX Capital UK
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3.7
Based on 978 reviews
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Phone:

0207 392 1434

Email:

newaccounts@etxcapital.co.uk

Location:

One Broadgate
London
EC2M 2QS

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Anonymous
Verified Buyer
“No problem opening account, but once opened they don't want to know you. So far I have sent 6 emails still waiting for an answer. If this is the service I can expect, I will not be funding the account. Plenty of choice out there.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“They might promise 40-50 basis points spread either side of the bid/offer for their spread but in reality the price you'll have on offer from their platform will be in the region of 180-200 basis points (almost 2p) either side of the bid/offer. Massively uncompetiitive compared to other platforms. Steer clear IMO.”
Helpful Report
Posted 8 years ago
M
Verified Buyer
“I've stopped trading and was told with 2 days notice that they will charge a dormancy fee on my account at £15 a month. However, before the 2 days period was up, they charged me £15 and then again after that 2 days period was up, so essentially, it was £30 a month. It's not the amount that is the main problem, but how they've gone about doing that. There wasn't any information or notice period. Is that legal? I emailed to ask for an explanation and was told 'Sorry, we are extremely busy', will review it and let you know as soon as we have an update. No explanation or apologies at all. I requested to close my account, and was requested to show my bank statement. I'm surprised that you don't need to provide a bank statement to open an account, but you need to show one to close your account.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“My ETX trading account has been set to "limited" through no fault of mine! They ask for review and I have done that and ETX says they will contact me if they need more documents. No one contacted me yet they put my account as limited. Anyone else encountered this?”
Helpful Report
Posted 8 years ago
Roger
Verified Buyer
“They are scam artitsts stay away and keep your money in your pocket. If you have to try your luck in spread betting use other big names but never small company like ETX. I have been bitten by them.”
Helpful Report
Posted 8 years ago
Dimitris
Verified Buyer
“Dear Sirs, Nobody likes bad reports. If there is a listening ear, this can be a great help to polish the services to a better level. Major problem of ETX Capital is the slippage when trades are executed - on entry and on exit. It is too much slippage sometimes, there is no hedging, too. Now, this is not the normal slippage of the market movement. This is conscious manipulation of the entry and exit, so, more money can be ripped off the retail traders. As a preparation to become an IB to a City brokerage, I had to study for it. I learnt interesting things about the execution of the retail traders trades... That's why I discontinued my trading there and moved to another brokerage since end of 2015. Thank you. Sincerely yours, Dimitris. P.S. - My laptop is the latest 17" MSI gaming build + two external monitors, my Internet is fibrooptic speed, 200 Mbps”
Helpful Report
Posted 8 years ago
Sohail
Verified Buyer
“1-it takes 3-4 times to click then trades gets excuted. 2-you have widen your spreads on indices ,which is very frustrating,”
Helpful Report
Posted 8 years ago
Malcolm Yorke
Verified Reviewer
“Very poor.no comparison with IG index or capital spread Tried to close account, but apparently there's 2 open positions still open I have,not a clue what these are. Wired or what Malcolm yorke”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Execution of one trade takes 120+ seconds. Do you really think in this day and age of volatility in fx market execution of 120 sec is good enough”
Helpful Report
Posted 8 years ago
John Bradney
Verified Buyer
“i cannot get through on the phone. i can't trade on that basis - and yes - its unfortunate that i usually trade in the lesser traded or more difficult. i came to you because i could nt get a price from ig on a share i wanted to short - so far so good - but i could nt get through to trade that or others. no good giving me a bonus if i can't use it! so sorry , but i will continue with ig john bradney”
Helpful Report
Posted 8 years ago
JA
Verified Reviewer
“WOW! These are great when they want you to join them but after that! Customer Service is the worst I have experienced. It feels as though they have a (singular) student who responds to queries. The responses I have had have often been incorrect. On top of that the chart information has been wrong on a few occasions triggering an order and subsequently being closed out for a loss. I get two emails on the same day; one tells me I have been awarded the bonus (that was 8 months ago) and then another telling me the bonus has been deducted as I did not meet the criteria! Never again!”
Helpful Report
Posted 9 years ago
Jacqueline
Verified Reviewer
“Very poor customer service. 9 days after requesting a withdrawal , I am still in the dark. This is not the first time I am being given the run around when trying to withdraw funds.”
Helpful Report
Posted 9 years ago
Luis
Verified Reviewer
“This is a test to se if the reviews are true”
Helpful Report
Posted 9 years ago
Graham Levene
Unverified Reviewer
“I think you are a bunch of idiots to be honest. you close my account with no reason ..... I will be posting on other sites about how unprofessional you are DO I WIN AN I PAD NOW ????????????”
Helpful Report
Posted 10 years ago
Matthew Sparks
Unverified Reviewer
“Do not trade with this platform, they will do everything within their powers to stop you withdrawing your funds, complete scam artists and total scumbags.”
Helpful Report
Posted 10 years ago
Nhu
Unverified Reviewer
“sux”
Helpful Report
Posted 10 years ago
Palson
Unverified Reviewer
“Very poor. Donot trust their bonus”
Helpful Report
Posted 10 years ago
DC
Unverified Reviewer
“Very poor customer service. They scammed me out of a dividend, said that their trade management team would investigate it, did not get back to me after two months and did not respond to repeated emails regarding this query. When I called them they said they would get back to me but they never did. They will CHEAT YOU OUT OF YOUR MONEY, stay away!!”
Helpful Report
Posted 10 years ago
Shan
Verified Buyer
“Offered a trading bonus subject to terms, then withdrew the bonus despite terms being met.”
Helpful Report
Posted 10 years ago
Ian Hunt
Verified Buyer
“Exploited a position by giving me just 39 minutes after 11pm on Sunday night to add additional funds to my account . As I did not do so (as I was asleep!), they closed the position triggering a loss of more than £1,200. I complained and they said tough. Appalling customer service - avoid!”
Helpful Report
Posted 11 years ago
ETX Capital UK is rated 3.7 based on 978 reviews
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