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ETX Capital UK Reviews

4.0 Rating 848 Reviews

75 %

of reviewers recommend ETX Capital UK

Company Reviews

4.0

Based on 848 reviews


Customer Service
Communication Channels	Email

Visit Website

Phone:

0207 392 1434

Email:

newaccounts@etxcapital.co.uk

Location:

One Broadgate
London
EC2M 2QS

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ETX Capital UK 5 star review on 9th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the best system and back up I've ever used. I've been trading for 3 days and I've turned £15k into 28k. I'm no proffesional stock dealer, just a pig farmer with a bad back condition , so I decided to try my analytical skills on the pro trader. I don't need to work again Very happ:)”

Posted 8 years ago

“Poor customer service... Don't reply to emails or call you back when they say they will. App also needs a lot of work.”

Posted 8 years ago

“Do not trade with this platform, they will do everything within their powers to stop you withdrawing your funds, complete scam artists and total scumbags.”

Posted 9 years ago

“Have not traded for a while. Found an email in my junk email over Christmas saying I would be charged for having a dormant account. Emailed to say I was about to start trading please don't charge me and next day found $25 taken from my account by ETX. I will now close my account and use a new broker. This is theft. Don't touch ETX, they will take your money for no good reason. Writing to the Financial Ombudsman. This is very sharp practice.”

Posted 7 years ago

“Dear Sirs First, Alpari went bankrupt. Then we had an incredible bureaucracy to do. My money was not repaid as promised on my credit card or bank account. No, it was transferred automatically and without ask me to the ETX broker. And now the shock. ETX has already charged my account 3 times with 20 euros. Do you really think that this corresponds to a good customer service? I've been working with different brokers for many years, but I've never seen anything like it before! I can not accept such things. No problem, I have three other brokers to ensure a better service. Best regards Account 5508283 Markus Menzi”

Posted 7 years ago

“very aggressive and slow support”

Posted 7 years ago

“As a new trader, I am very happy with ETX Capital. They are always very helpful and proactive at sending out market alerts. The customer service at ETX Capital is fantastic. Even though I am a small investor I feel I am being treated like I am an important customer. Overall I would strongly recommend opening an account with ETX Capital.”

Posted 7 years ago

“Quick to pull in new custom and money, slow to respond (if at all) once you are in.”

Posted 8 years ago

“My account manager in ETX capital is really fantastic. The customer service he has given me so far is the best i have ever seen in all the brokers i have come across with. He deals with me as an individual and is concerned on my personal development to be a successful trader not just about my money. For me so far i rate ETX capital 10 stars.”

Posted 8 years ago

“The customer service is excellent. My account manager is very very ethical and on point in his approach to me. Although i have not deposited any money, he will still call just to check how am doing with by studies at Uni without even discussing trading. It shows he is not just there for my money but for my success as a person. 10 stars rating for ETX Capital.”

Posted 8 years ago

“sux”

Posted 9 years ago

“Very poor. Donot trust their bonus”

Posted 9 years ago

“Very poor customer service. They scammed me out of a dividend, said that their trade management team would investigate it, did not get back to me after two months and did not respond to repeated emails regarding this query. When I called them they said they would get back to me but they never did. They will CHEAT YOU OUT OF YOUR MONEY, stay away!!”

Posted 9 years ago

“Offered a trading bonus subject to terms, then withdrew the bonus despite terms being met.”

Posted 9 years ago

“I m very pleased with the functionality and interactivity of ETX. The platform so far has been reasonably easy to use and have found the support of the ETX Capital team to have been fantastic. The ETX Capital team are very supportive and answer any question you may have timely and efficiently. I can't imagine having my trading account with an another broker.”

Posted 9 years ago

“Very imtuitive”

Posted 9 years ago

“Overall really good. I use a number of platforms and like many aspects of ETX. Would like to see stops and limits displayed against the open positions rather than needing to expand the position to see and edit the orders. Other than that, clean, simple, intuitive, really good ;)”

Posted 9 years ago

“Great service”

Posted 9 years ago

“You're way behind your competitors in customer service and resonse to queries, technical or regarding trading. The range of products in which to bet/trade is too limited too, and your spreads are not the greatest. Remitting funds to you is also too protracted, involving speaking to more than one person, Why can't this be done online? Sorry there are so may criticisms.”

Posted 9 years ago

“So far I have found ETX to be a reliable platform. I have no evidence of stop hunting that I have found with other spread betting providers. Their prices are generally in line with my other spread betting platform and if they do vary it is not more than 3 or 4 pips and is consistent for hours rather than a spike . My one use of the customer service desk was quick and efficient and all done by email. Lets hope they keep it up. I often find that companies start of well with new customers and then forget about them.”

Posted 9 years ago

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ETX Capital UK is rated 4.0 based on 848 reviews