ETX Capital UK Reviews

Name: ETX Capital UK
Address: One Broadgate, London
Rating: 3.61

3.6 Rating 1,027 Reviews

64 %

of reviewers recommend ETX Capital UK

Company Reviews

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Metrics

3.6

Based on 1,027 reviews

Customer Service
Communication Channels	Email

Visit Website

Phone:

0207 392 1434

Email:

newaccounts@etxcapital.co.uk

Location:

One Broadgate
London
EC2M 2QS

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ETX Capital UK 1 star review on 25th July 2025

Michelle Anderson

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My $10k From Scammers

ETX Capital UK 2 star review on 24th July 2025

Alvin Hatcher

ETX Capital UK 1 star review on 30th June 2025

NICK

When I Thought My Scammed Crypto Was Lost For Good, I Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5).

ETX Capital UK 1 star review on 27th June 2025

Amanda Cole

ETX Capital UK 1 star review on 25th June 2025

(Francisolivia771 At Gmail.com) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Invested R25000.00 Lost all of it - never gained anything from your trading course . Should have listened to my CA husband that this whole thing is a SHAM ????????????????????????”

Helpful Report

Posted 7 years ago

“Have not traded for a while. Found an email in my junk email over Christmas saying I would be charged for having a dormant account. Emailed to say I was about to start trading please don't charge me and next day found $25 taken from my account by ETX. I will now close my account and use a new broker. This is theft. Don't touch ETX, they will take your money for no good reason. Writing to the Financial Ombudsman. This is very sharp practice.”

Helpful Report

Posted 8 years ago

“My Account was terminated with no explanation even though my legal document was accepted and my account was activated. I believe this is due to me being an Egyptian Muslim.”

Helpful Report

Posted 8 years ago

“Dear Sirs First, Alpari went bankrupt. Then we had an incredible bureaucracy to do. My money was not repaid as promised on my credit card or bank account. No, it was transferred automatically and without ask me to the ETX broker. And now the shock. ETX has already charged my account 3 times with 20 euros. Do you really think that this corresponds to a good customer service? I've been working with different brokers for many years, but I've never seen anything like it before! I can not accept such things. No problem, I have three other brokers to ensure a better service. Best regards Account 5508283 Markus Menzi”

Helpful Report

Posted 8 years ago

“very aggressive and slow support”

Helpful Report

Posted 8 years ago

“very aggressive & little support”

Helpful Report

Posted 8 years ago

“I have tried for the longest time to get you to get my name right i.e first name Richard, last name Grunwald. I have no funds in the account nor will I fund an account with a broker who cannot get my name right. Apart from the offense it causes, I can not transfer from an account with a wrong name to any other bank account etc with my correct name”

Helpful Report

Posted 8 years ago

“Your overnight transaction fees are ridiculous. I am trading exotic currencies Dollar/Rand and as if the spread isn't big enough you have these ridiculous fees on your substandard trading platform. Please put this review on your website or facebook page instead of just the 5 star reviews. And please respond to my email I sent two days ago.”

Helpful Report

Posted 8 years ago

“ETX has been changing their veiws and polices as very hesitant and shaky mgmt we have started with you a year ago policy has changed about 7 times, along with rules that chase clients out by all means this not our market or the what happens in the market no one say your roll over goes 15 time of what way paid or what the makert offers so whether you are using the worng clearing bank or the mgmt decised to make money the wrong way”

Helpful Report

Posted 8 years ago

“Repeating emails requesting documents but no one checks the inbox / replies on email and documents sent. Spamming with compliance requests and no proper support is not showing a strong organization.”

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Posted 8 years ago

“it takes 5 to 6 attempts to fill order,and also not the price which i click and get filled.”

Helpful Report

Posted 8 years ago

“Your platform always requires me to input my amount. It always defaults to 50 this is a pain when trading multiple pairs. Also I keep getting locked out of trades because there was a bug movement. This costs me trades. I will be changing brokers because of these issues.”

Helpful Report

Posted 8 years ago

“Response is slow. Online chat would be helpful.”

Helpful Report

Posted 8 years ago

“£500 bonus debited from my account after your short-termism approach in creating a bonus system that is so complex to understand, and even if understood is completely unattainable. There is no clear explanation as to the terms - indeed it would be impossible to provide such due to the intended complexity – your offer is simply designed to deceive. Very disappointed – I thought you were a “stand-up” company but instead just another shark in the forex pool.”

Helpful Report

Posted 8 years ago

“I've been trying to get help for months because I can't access my account, but no one responds to my emails.”

Helpful Report

Posted 8 years ago

“Account still blocked for no reason, cant do more than answer all questions, and after that the site told me that you needed more info about me and someone will contact me Nothing happend and after 4 week my account were locked /Peter Sareklint peter@sareklint.se”

Helpful Report

Posted 8 years ago

“They decided to take almost 50% of my capital because I hadn't traded for a couple of months due to having a baby. How this is legally justified is beyond me. Disgraceful service. Been with ETX for number of years with no problems, but the line has been crossed and I am shutting down my account.”

Helpful Report

Posted 8 years ago

“A lot of negativity with this broker. Very poor customer service.”

Helpful Report

Posted 8 years ago

“No problem opening account, but once opened they don't want to know you. So far I have sent 6 emails still waiting for an answer. If this is the service I can expect, I will not be funding the account. Plenty of choice out there.”

Helpful Report

Posted 8 years ago

“They might promise 40-50 basis points spread either side of the bid/offer for their spread but in reality the price you'll have on offer from their platform will be in the region of 180-200 basis points (almost 2p) either side of the bid/offer. Massively uncompetiitive compared to other platforms. Steer clear IMO.”

Helpful Report

Posted 8 years ago

ETX Capital UK is rated 3.6 based on 1,027 reviews