ETX Capital UK Reviews

Name: ETX Capital UK
Address: One Broadgate, London
Rating: 4.03

4.0 Rating 849 Reviews

75 %

of reviewers recommend ETX Capital UK

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4.0

Based on 849 reviews


Customer Service
Communication Channels	Email

Visit Website

Phone:

0207 392 1434

Email:

newaccounts@etxcapital.co.uk

Location:

One Broadgate
London
EC2M 2QS

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ETX Capital UK 5 star review on 9th July 2022

Tanya Oscar

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it takes 5 to 6 attempts to fill order,and also not the price which i click and get filled.”

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Posted 7 years ago

“Your platform always requires me to input my amount. It always defaults to 50 this is a pain when trading multiple pairs. Also I keep getting locked out of trades because there was a bug movement. This costs me trades. I will be changing brokers because of these issues.”

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Posted 7 years ago

“Response is slow. Online chat would be helpful.”

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Posted 7 years ago

“£500 bonus debited from my account after your short-termism approach in creating a bonus system that is so complex to understand, and even if understood is completely unattainable. There is no clear explanation as to the terms - indeed it would be impossible to provide such due to the intended complexity – your offer is simply designed to deceive. Very disappointed – I thought you were a “stand-up” company but instead just another shark in the forex pool.”

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Posted 7 years ago

“I've been trying to get help for months because I can't access my account, but no one responds to my emails.”

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Posted 7 years ago

“Account still blocked for no reason, cant do more than answer all questions, and after that the site told me that you needed more info about me and someone will contact me Nothing happend and after 4 week my account were locked /Peter Sareklint peter@sareklint.se”

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Posted 7 years ago

“They decided to take almost 50% of my capital because I hadn't traded for a couple of months due to having a baby. How this is legally justified is beyond me. Disgraceful service. Been with ETX for number of years with no problems, but the line has been crossed and I am shutting down my account.”

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Posted 7 years ago

“A lot of negativity with this broker. Very poor customer service.”

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Posted 7 years ago

“No problem opening account, but once opened they don't want to know you. So far I have sent 6 emails still waiting for an answer. If this is the service I can expect, I will not be funding the account. Plenty of choice out there.”

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Posted 7 years ago

“They might promise 40-50 basis points spread either side of the bid/offer for their spread but in reality the price you'll have on offer from their platform will be in the region of 180-200 basis points (almost 2p) either side of the bid/offer. Massively uncompetiitive compared to other platforms. Steer clear IMO.”

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Posted 7 years ago

“I've stopped trading and was told with 2 days notice that they will charge a dormancy fee on my account at £15 a month. However, before the 2 days period was up, they charged me £15 and then again after that 2 days period was up, so essentially, it was £30 a month. It's not the amount that is the main problem, but how they've gone about doing that. There wasn't any information or notice period. Is that legal? I emailed to ask for an explanation and was told 'Sorry, we are extremely busy', will review it and let you know as soon as we have an update. No explanation or apologies at all. I requested to close my account, and was requested to show my bank statement. I'm surprised that you don't need to provide a bank statement to open an account, but you need to show one to close your account.”

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Posted 7 years ago

“My ETX trading account has been set to "limited" through no fault of mine! They ask for review and I have done that and ETX says they will contact me if they need more documents. No one contacted me yet they put my account as limited. Anyone else encountered this?”

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Posted 7 years ago

“They are scam artitsts stay away and keep your money in your pocket. If you have to try your luck in spread betting use other big names but never small company like ETX. I have been bitten by them.”

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Posted 7 years ago

“Dear Sirs, Nobody likes bad reports. If there is a listening ear, this can be a great help to polish the services to a better level. Major problem of ETX Capital is the slippage when trades are executed - on entry and on exit. It is too much slippage sometimes, there is no hedging, too. Now, this is not the normal slippage of the market movement. This is conscious manipulation of the entry and exit, so, more money can be ripped off the retail traders. As a preparation to become an IB to a City brokerage, I had to study for it. I learnt interesting things about the execution of the retail traders trades... That's why I discontinued my trading there and moved to another brokerage since end of 2015. Thank you. Sincerely yours, Dimitris. P.S. - My laptop is the latest 17" MSI gaming build + two external monitors, my Internet is fibrooptic speed, 200 Mbps”

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Posted 7 years ago

“1-it takes 3-4 times to click then trades gets excuted. 2-you have widen your spreads on indices ,which is very frustrating,”

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Posted 7 years ago

“Very poor.no comparison with IG index or capital spread Tried to close account, but apparently there's 2 open positions still open I have,not a clue what these are. Wired or what Malcolm yorke”

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Posted 7 years ago

“Execution of one trade takes 120+ seconds. Do you really think in this day and age of volatility in fx market execution of 120 sec is good enough”

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Posted 7 years ago

“i cannot get through on the phone. i can't trade on that basis - and yes - its unfortunate that i usually trade in the lesser traded or more difficult. i came to you because i could nt get a price from ig on a share i wanted to short - so far so good - but i could nt get through to trade that or others. no good giving me a bonus if i can't use it! so sorry , but i will continue with ig john bradney”

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Posted 7 years ago

“WOW! These are great when they want you to join them but after that! Customer Service is the worst I have experienced. It feels as though they have a (singular) student who responds to queries. The responses I have had have often been incorrect. On top of that the chart information has been wrong on a few occasions triggering an order and subsequently being closed out for a loss. I get two emails on the same day; one tells me I have been awarded the bonus (that was 8 months ago) and then another telling me the bonus has been deducted as I did not meet the criteria! Never again!”

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Posted 7 years ago

“Very poor customer service. 9 days after requesting a withdrawal , I am still in the dark. This is not the first time I am being given the run around when trying to withdraw funds.”

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Posted 8 years ago

ETX Capital UK is rated 4.0 based on 849 reviews