ETX Capital UK Reviews

Name: ETX Capital UK
Address: One Broadgate, London
Rating: 3.61

3.6 Rating 1,023 Reviews

64 %

of reviewers recommend ETX Capital UK

Company Reviews

Questions

Metrics

3.6

Based on 1,023 reviews

Customer Service
Communication Channels	Email

Visit Website

Phone:

0207 392 1434

Email:

newaccounts@etxcapital.co.uk

Location:

One Broadgate
London
EC2M 2QS

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ETX Capital UK 1 star review on 30th June 2025

NICK

When I Thought My Scammed Crypto Was Lost For Good, I Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5).

ETX Capital UK 1 star review on 27th June 2025

Amanda Cole

ETX Capital UK 1 star review on 25th June 2025

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ETX Capital UK 1 star review on 16th June 2025

I Contacted WhatsApp Number (+ 4 4 73 88 6 97 9 58.) When I Was Scammed By Online Investors

ETX Capital UK 1 star review on 15th June 2025

WHATSAPP NUMBER (+1 50 54 02 07 14) Help Me Recover My Lost Cryptocurrency From A Scam

ETX Capital UK 1 star review on 13th June 2025

Dorcas Richard

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“still waiting for alpari payment”

Helpful Report

Posted 10 years ago

“You're way behind your competitors in customer service and resonse to queries, technical or regarding trading. The range of products in which to bet/trade is too limited too, and your spreads are not the greatest. Remitting funds to you is also too protracted, involving speaking to more than one person, Why can't this be done online? Sorry there are so may criticisms.”

Helpful Report

Posted 11 years ago

“1. The system does not appear to be flexible in that the features are rather limited and the user is unable to 'customise' the screen layout i.e. the menu options are limited. 2. The size of the full graph is limited within the main trading screen. ...perhaps graphs could be detached from the main screen? 3. The words (ie names of share / forex etc) on the main trading screens are much too tiny. ...could the columns be expanded or contracted as required? Although the comments are rather negative I hope they are of use to you.”

Helpful Report

Posted 11 years ago

“Easy to fund account, but very difficult to withdraw funds!! Errors made in transactions were rectified but not flagged or explained, nor showing as self explanatory. Bonus offer does not appear designed to deliver unless one is prepared to take excessive risks. Overall experience makes one weary enough to read every small print repeatedly just in case.”

Helpful Report

Posted 11 years ago

“In March I grew my account by 27%. In April I reversed this and it wasn't helped because I noticed that ETXCapital were slipping my trades, particularly during NFP when they slipped my trade by a massive 40 pips when the stop was 10! I feel my broker is now working against me even if in April I tried the same strategy but not moving my stop to zero after quickly after getting into the trade. Regarding the unusually large slippage which even a competitor platform said was excessive (they said 5-10 max slippage even during NFP), this indicates that ETX on this occasion didn't have access to enough liquidity providers or didn't have fast enough servers to get me out of the trade. I feel I can't trust a platform that has this much slippage and Lucian Gladstone just brushed off my concerns. If I feel undervalued, I will obviously go elsewhere.”

Helpful Report

Posted 11 years ago

“Trading platform on PC easy to use and I find to be quite intuitive. Fast response times. Only issue is with the iPhone app where I can't seem to close a trade although i can do almost everything else. Overall a good experience.”

Helpful Report

Posted 11 years ago

“on a cfd account, unable to trade small caps/aim due to high charges. also as a new account client I found to much time is spent on tradeing cash and commoditys, to hit a bonus target, and no time to do anything else,,,sorry”

Helpful Report

Posted 11 years ago

“I started by attending a course at WTA on their recommendation. I had difficulty setting stop losses and asked for help. I was told to meet one of your customer service team at the London investor show and was promised a seminar by Nick and Oz by arrangement the following Tuesday at 10.00am. No-one contacted me so I phoned again and was promised that someone would again contact me. That call never came either. I did add more funds but I still lost all my funds eventually. I phoned again and discussed a further deposit of funds but after discussion and much thought I accept that I will probably not be a successful spreadbetter. I think that my present loss should be the end. I feel sorry that as I asked for help and was promised help that none was forthcoming”

Helpful Report

Posted 11 years ago

“Your data is flawed. Your customer service is poor.”

Helpful Report

Posted 11 years ago

“I asked ETX Capital about the resolution of my account page because I can only see three lines of Forex instruments when apparantly their Tech people can see around 10. i was told it is my computer that's at fault but I believe it is ETX Capital's design of their pages which is at fault. So not very impressed at the moment”

Helpful Report

Posted 11 years ago

“platform crushes at least twice a day...shockwave error sometimes watchlist disappears..comes back about 5 mins later slow during high volatility”

Helpful Report

Posted 11 years ago

“I entered a trade on a US stock recently where the chart price had no bearing on the bid/offer. I notified ETX of this and the data feed was reset (I believe) but with no historical data. So I was in a trade with no chart data prior to the date of entry. Not acceptable at all.”

Helpful Report

Posted 11 years ago

ETX Capital UK is rated 3.6 based on 1,023 reviews