Dear Peter,
We are very sorry to hear that your parcel arrived damaged. We understand how frustrating this can be, and we want to resolve this issue for you as quickly as possible.
Our customer service team will reach out to you by e.mail.
Thanks and have a nice day!
“Llevo esperando mucho tiempo a la reposición de la talla superior de uno de sus cascos para poder realizar el cambio. Ni recibo respuesta de fechas de reposición ni solución”
Hola Ivan,
sentimos mucho no haber podido atender tu solicitud.
Nuestro servicio de atención al cliente se pondrá inmediatamente en contacto contigo para aclarar el asunto lo antes posible.
Gracias por tu comprensión y ¡que tengas un buen día!
Hello Nicholas! Sorry to hear that you are not satisfied with our products or service offered.
We strive to provide excellent customer service, and we take customer feedback seriously.
If you still have any unresolved issues you would like to discuss with us, doubts/unanswered questions, please do not hesitate to get in touch with our Customer Care team.
We will be more than glad to provide you with all the help you need! Thank you and have a nice day!
Hi Alina - Sorry about the shipping delays. We totally understand your disappointment and have escalated the issue with the courier to ensure it arrives asap. We will DM with something to help make up for the delay.
Hi Jose,
We are sorry to hear that you had a negative experience with our Customer Service. This is not the experience we want you to have at Alpinestars.
We strive to provide excellent service, and we take customer feedback seriously. We understand that your experience did not meet your expectations, and we would like to make things right.
Our customer service team will reach out to you by email and we will try to make up for it.
Have a nice day!
Hola Sergio,
nos gustaría disculparnos por el retraso en la gestión de tu reciente pedido con nosotros. Entendemos que tu tiempo es precioso y no hemos estado a la altura de tus expectativas.
Nuestro servicio de atención al cliente se pondrá en contacto contigo por correo electrónico y haremos todo lo posible para resolver el problema rápidamente.
Que tengas un buen día!
“This pack didn’t come with the 3liter hydration as advertised. I reached out to alpinestars and heard nothing.
Amazon offered 20% off but didn’t solve the problem.”