Hi Nicolas,
We are sorry to hear that you had a negative experience with your order. This is not the experience we want you to have at Alpinestars.
We strive to provide excellent customer service, and we take customer feedback seriously. We understand that your experience did not meet your expectations, and we would like to make things right.
Our customer service team will reach out to you by email and we will do our best to resolve the issue promptly.
Have a nice day!
Hi David!
we are really sorry to hear that you had a negative experience with us.
We strive to provide excellent customer service, and we take customer feedback seriously. We understand that your experience did not meet your expectations, and we would like to apologize for any inconvenience we may have caused.
Let us know should you require further support from our part to process the return. We will be happy to provide you with further assistance.
Have a nice day!
Hey Rached,
Thank you for your feedback regarding the Alps V2 Gloves you purchased from us. We are truly sorry to hear that the product did not match your expectations.
Our customer service team will reach out to you by email and we will do our best to resolve the issue promptly.
Have a nice day!
“I have been an alpinestars fan for over 30years buying many on and off road products but my recent purchase of tech 7 drystar boots has left me a little disappointed, normally your product are very good quality and last extremely well but my currant boots have not been as good quality and are looking very sorry for them selfs after only getting a couple months use from them, I am not an amazing rider and for the green lane style use I would have expected much better form you, hopefully this is not a sign of things to come from you as with 4 moto kids I have a lot of kit that I hope will last much better, internal grip pads have pretty much fallen off like the glue was not good enough! Anyway not sure if this will ever get to you but hopefully someone somewhere will get the message and if other have same problem you can fix it 👍🏻”
Hi Oliver!
We are sorry to hear that you had a negative experience with our product. This is not the experience we want you to have at Alpinestars.
We strive to provide excellent customer service, and we take customer feedback seriously. We understand that your experience did not meet your expectations, and we would like to make things right.
Our customer service team will reach out to you by email and we will do our best to resolve the issue promptly.
Have a nice day!
“Schade eigentlich mag ich eure Klamotten
Mit der letzten bin und bleibe ich unzufrieden
Wenn ich eine Jacke mit Goretex kaufe erwarte ich einfach das die Jacke auch außen trocken bleibt. Leider ist das hier nicht der Fall . Der Support war schnell aber auch sehr oberflächlich”
Hallo Erik!
Es tut uns leid zu hören, dass Sie mit unseren Produkten und dem angebotenen Service nicht zufrieden sind.
Wir bemühen uns um einen exzellenten Kundenservice und nehmen Kundenfeedback ernst.
Wenn Sie noch ungelöste Zweifel haben, die Sie mit uns besprechen möchten / unbeantwortete Fragen haben, zögern Sie bitte nicht, sich mit unserem Customer Care Team nochmals in Verbindung zu setzen.
Wir sind gerne bereit, Ihnen zu helfen! Vielen Dank und noch einen schönen Tag!
“The technical part works perfect! I just ordered the RSRV hoodie and from quality perspective the price is way too high. Didn’t feel premium at all. Also the collaboration with ASSC x AS was a mess. I received two completely different Ozeans from what I ordered and I was not the only one. Neither ASSC, nor Alpinestars took the responsibility for that”
Dear Gerwin,
We would like to apologize for any inconvenience caused by our recent shipment error.
Thank you for bringing this to our attention.
Our customer service team will reach out to you by email and we will do our best to resolve the issue promptly.
Kind regards,
“Great clothes and great service but when I asked about the RSRV cap I received and asked who the rider was I just got the word for word sales pitch so I still don’t know now🤷♂️”
Hello Andrew! Glad to hear that you are satisfied with our products and service and sorry for any misunderstandings or if we were unable to answer all your questions.
If you have any further doubts/unanswered questions, please do not hesitate to get in touch with our Customer Care again.
We will be more than happy to answer all your questions! Thank you and have a nice day! :)
“I lost the elastic clip/extension for the Nucleon Kr2. My officail dealer could not get it from you. I met Alpinestars people in Leogang Worldcup, the said they will send me an email. No response. Impressed negatively from a family owned company.”
Hi Marco!
We are very sorry that we were not able to follow up on your request and we fully understand your disappointment. We have forwarded your message to the relevant internal department so that we can get back to you with a feedback by e-mail as soon as possible.
Thank you for your patience and kind cooperation.
“Great boots but the worst lace design I have ever seen. Tightening the boots leave 6-8 inches of string, which then must be wrapped around the small tab. If they break on the road, there is no way to fix your boot. Very disappointed with Alpine starts for putting these awful laces on a great boot.”
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