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Eurocell Reviews

2.6 Rating 75 Reviews

39 %

of reviewers recommend Eurocell

Company Reviews

Product Reviews

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Phone:

1773842100

Email:

marketing@eurocell.co.uk

Location:

High View Road, Alfreton, Derby
Derby
DE55 2DT

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Eurocell 1 star review on 30th June 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for a same day delivery, never arrived. They said they would refund the delivery charge, 3 people who have said they would do it, and I'm still waiting for my refund. Had to phone the following day, and the shop hadn't got a clue that I hadnt had a delivery. They did ship it straight away after the phone call.”

Posted 4 years ago

Hi, Sorry to hear you still haven't had the delivery charge back. If you could please advise which branch you've been in contact with & your order number I will have a look into this Regards, Eurocell

Posted 4 years ago

“I ordered a new front door and side light for my extension from the Keighley Branch that cost nearly 900 pounds. They failed to deliver an aluminium cupler that resulted in the door not fitting properly. I ordered and paid for the goods nearly 18 months ago and I am still waiting for their sister company Visit Panels, who supplier the faulty goods to correct the issue. Both Eurocell Keighley and Vista Panels have been a big disappointment. Don't use them. Helen De Montes, Richmond North Yorkshire.”

Posted 4 years ago

“Placed an order for decking and was quoted a good price by the Guildford branch. From them on the customer service was poor at best. Decking was delivered damaged, clips that were needed for fitting were missing. Trying to get replacements was an uphill struggle. Calls were made and then had to be constantly chased as despite promises update calls on delivery ect were never made. We have ended up having to complete the deck with damaged material, as no more was available as it was end of line. No discount for the damaged item was offered and was advised happy to refund and pick up the piece even though it would be impossible to complete the job without it. This has made the whole process elongated and stressful. I would strongly advise to steer clear from this company unless you have a lot of time to waste and possibly not the result you want.”

Posted 5 years ago

“Eurocell Trentham appalling customer service online order despatched without notice skirting boards x 3 left in the drive in the rain no protection packaging with the invoice for any chancer to find. Missing internal and external corners rang Trentham oh I will post them tomorrow (weds) they will fit thru the letterbox rang Friday definitely will be posted today knowing fitter will be here Sat. Fitter had to fit without the corners Rang Monday to be told they are waiting for stock why lie? Requested a refund not a huge amount yesterday it will be done today! 6 days later still waiting would definitely NOT reccommend Eurocell Trentham to anyone and indeed telling everyone I know working on home improvements avoid this company at all cost.”

Posted 5 years ago

“Ordered a very expensive front door, wasn't told that when it arrived the door knocker & spy hole would not be fitted already (my fitter said hes never fitted a door before that didn't come complete with letterbox and knocker). The thumb turn lock was missing and they sent the wrong handle. Second time round they ordered the lock and handle, the lock arrived but no handle, now I have to go to the Greenford branch and pick the items up because they will be short staffed because of xmas and wont be able to deliver the items to me. This company is terrible, had dealings with the Greenford branch who think that I haven't been inconvenienced. Its a joke. DO NOT use this company.”

Posted 5 years ago

“I ordered two pieces of UPVC facia boards 18mm thick through Wicks. It was delivered within a few days. However, one piece was labelled wrongly by Eurocell and was only 9mm thick. I am still waiting for a replacement. I have been promised two different delivery dates which have both passed . I am still waiting four weeks after the original incorrect delivery. Euracell do not seem to want to put right their mistake.”

Posted 5 years ago

“I went into the Derby store to order some internal cladding and adhesive. I was told it would be in within 2-3 days. A week later I had not heard anything so I contacted the store to be told they’d look into it and get straight back to me. I heard nothing. It wasn’t a particularly big order (£90) but now I’ve bought my cladding from another company with next day delivery. Very poor service. Definitely will not use again.”

Posted 5 years ago

“Every time I've purchased products from Eurocell, the deliveries arrive incorrect, the last one I told the Camberley depot twice to check the delivery as on previous occasions it's been wrong and I've had to return to the depot myself to sort things out. I started doing the job only to find that a critical part was incorrect and a return visit to the depot would be required yet again! I don't know what other Eurocell depots are like but if the service from the Camberley depot is anything to go by, then god help us! incompetent to say the least!”

Posted 5 years ago

“Phoned both Dundee and Perth branches and e mailed price requests two weeks ago, still awaiting and no contact, seriously not impressed. Lack of interest when you phone, Went to Central Plastics, got prices no bother, and job ordered, £5000! Staff really should take a long hard look at themselves, so all my business goes to CP,,”

Posted 5 years ago

“Went to Eurocell in bow.. As I entered the guy behind the counter started moaning about he didn't want any customers as it was stock check day. Then gave me the wrong colour down pipes and made me feel like it was my fault. Very unprofessional and wont be using again”

Posted 5 years ago

“very poor , failed to deliver , they even didnt bother to advise there is no more stock , just a waste of time , after the week since order still waiting for refund !!”

Posted 6 years ago

“, They kept the payment accepted for entire week , once chased for delivery they said no more stock expected !! what a waste of time , they wont even bother to contact you when problem occurs . so poor”

Posted 6 years ago

“, They kept the payment accepted for entire week , once chased for delivery they said no more stock expected !! what a waste of time , they wont even bother to contact you when problem occurs . so poor”

Posted 6 years ago

“they accepted the payment and hold it for entire week , once chased up for delivery I was told , there is no stock !!!?? they even didnt bother to inform , how poor .”

Posted 6 years ago

“MISSED DELIVERY DATES. GLASS DAMAGED ON ARRIVAL TWICE AT DEPOT. DAMAGED DOOR ON ARRIVAL AT CUSTOMERS PREMISES. ORIGINAL DRIVER LEFT DOOR OUTSIDE PREMISES ALTHOUGH I WAS PROMISED IT WOULD BE LEFT SAFELY INDOORS. 7-10 DAY DELIVERY PROMISE TURNED INTO 5 WEEKS.”

Posted 6 years ago

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Eurocell is rated 2.6 based on 75 reviews