“Ordered £200 worth of Egption pounds in store and got 5750 egyption pounds at a exchange rate of 28.77 was not advised that we could have ordered on line and got a much higher exchange rate and would have recieved 1200 extra Egyption pounds. It cost us approx £45 for this transaction in store a near 25% charge is disgusting.”
“THANK YOU VERY, VERY MUCH FOR BEING AMAZINGLY PERFECT TO THE VERY HIGHEST DEGREE! VERY THANKFUL/GRATEFUL FOR THE PERFECT EXPERIENCE!
Bavan from the Uxbridge branch was of absolute perfection. I asked him relevant questions about the exchange rate between the pounds sterling and the Euro-this is because I am thinking of going to Berlin, Germany for holiday! He was professional, friendly, confident, etc.
Thank you very, very much for being amazingly perfect (absolute perfection), Bavan! Thank you for being impeccably flawless/immaculate to the very highest degree! You have made my day with your outstandingly perfect knowledge. I felt completely assured and was in perfect hands! I was completely at ease, and treated with the very highest level of dignity and respect!”
“Beware - You will only get buy back, at the rate you paid, for the first 30% of the amount of travel money you purchased. This was not pointed out to me at the time of purchase.”
“If you need a reliable delivery of foriegn exchange then this is not your best bet - let us down badly - they called at 4.50pm on a Friday to say our currency would not be available after all for next day delivery but 4 days later (despite taking the order, shipping fee and £900) - and that our refund would take 5 days to arrive leaving us not only short of cash for our trip, but without a refund to source currency from a more reputable source. Very unhelpful and not able to resolve their currency shortage issue. Suggested we take a 3 hour round trip to Bath on Saturday to get our refund (but not the currency - that would not be available still). Accounts department had gone home supposedly at 4.45pm so no-one available to refund us until Monday despite not being able to deliver - off to South America with no currency now ... cheers”
“Awful!! Visited and was told staff was on a break, waited thinking other members of staff would serve me but was rudely told a second time '' I told you we were on a break" no apology and information on when they were going to be serving again just rude customer service. If you do insist on closing for a "CIG" as one staff member said they needed! Then at least lock your store and put a sign up instead of talking to customers like something you've stood on. New store in Wakefield won't last long if your staff have anything to do with it! Went to One World Travel and ended up with a better rate anyway.”
“Very easy website to use for converting money and several options for delivery/collection which suited my needs. Got some euros for my upcoming holiday and only had to wait 1 day before I could collect from a convenient branch near me.”
