“Beware - You will only get buy back, at the rate you paid, for the first 30% of the amount of travel money you purchased. This was not pointed out to me at the time of purchase.”
“If you need a reliable delivery of foriegn exchange then this is not your best bet - let us down badly - they called at 4.50pm on a Friday to say our currency would not be available after all for next day delivery but 4 days later (despite taking the order, shipping fee and £900) - and that our refund would take 5 days to arrive leaving us not only short of cash for our trip, but without a refund to source currency from a more reputable source. Very unhelpful and not able to resolve their currency shortage issue. Suggested we take a 3 hour round trip to Bath on Saturday to get our refund (but not the currency - that would not be available still). Accounts department had gone home supposedly at 4.45pm so no-one available to refund us until Monday despite not being able to deliver - off to South America with no currency now ... cheers”
“Awful!! Visited and was told staff was on a break, waited thinking other members of staff would serve me but was rudely told a second time '' I told you we were on a break" no apology and information on when they were going to be serving again just rude customer service. If you do insist on closing for a "CIG" as one staff member said they needed! Then at least lock your store and put a sign up instead of talking to customers like something you've stood on. New store in Wakefield won't last long if your staff have anything to do with it! Went to One World Travel and ended up with a better rate anyway.”
