“Appalling customer service and FAKE review ratings on their website!
According to the little information provided to us, a EuroHike rep was supposed to meet us on day 1. When they didn't show up we called the emergency number and the employee told us there is no meeting with a rep on this tour. We had made arrangements to make it to this meeting on time only to find out there wasn't going to be one. Wrong information provided and we were still missing maps, luggage tags, hiking descriptions and train tickets. The employee on the phone said she would work on solving this. Not once were we contacted by EuroHike during the entire week! The other hiker on this tour had received a nice welcome package with maps, recommendations, luggage tags, train tickets and a scarf. We ended up having to use Google Maps as we were missing hiking descriptions and didn't have a map. We also paid for our own train tickets.
After the tour I contacted Customer Service asking to be reimbursed and also why nobody had contacted us during the tour. I was put on hold for 3 weeks as the CS person responsible for this tour was on holiday, in high season... During this time I received a link asking to submit my feedback, which I did. My feedback was never published and EuroHike responded that it is up to their discretion to publish the feedback or not. This means their feedback rating is FAKE as they only publish feedback that is to their liking!
Finally, when CS got back to me they were rude and dismissive and it took 6 emails from my side to finally get reimbursed for the train tickets 7 weeks after the tour! I'm still waiting on the map they promised they would send me...
Very disappointing and time-consuming experience. The hike itself was nice and EuroHike could have easily fixed these issues but they chose not to and therefore the very poor score.”