Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,223 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Reina

Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast connection at all times. I would be more convenient if the unlimited download period started one hour earlier”

Helpful Report

Posted 10 years ago

HI Richard. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards The Europasat Team

Posted 10 years ago

“My only problem is that your installation is in my villa in Mallorca which I use for about 8 weeks year. In July the villa is full with my family and they all use the internet so within days I run out of bits so my system runs very slow and I have to buy more. However during the other 10 months I am paying for something I never use. Why can't I accrued points and then use them in July rather than loose them”

Helpful Report

Posted 10 years ago

Hi Sheirdan. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards The Europasat Team

Posted 10 years ago

“Europasat provide us with a very reasonably fast, secure and stable internet service. The communications and the website are good. My only misgiving is that it is fairly expensive, if not very expensive.”

Helpful Report

Posted 10 years ago

Hi Max Thanks for taking the time to respond to our survey. We are pleased that you are mostly happy with your satellite broadband system. Satellite will be more expensive that standard ADSL broadband due to the amount of funding that has been ploughed into the new Technology. However, we are hoping that this will reduce as the option becomes more 'mainstream'. Kind regards The Europasat Team

Posted 10 years ago

“I am able to access Uk programmes easily, however, and particularly at weekends, I get interruptions and the screen freezes. This can happen several times in and evening and spoils ones viewing and sometimes the screen switches back to the program menu. Otherwise no problem.”

Helpful Report

Posted 10 years ago

HI John Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team

Posted 10 years ago

“I have only been with your company for three months and I can tell you the service has been great. My property is too remote for French Telecom to provide any voice or broadband services and mobiles can only provide a text services ( if you are lucky). So your flexible service allows me to run my business remotely and stay in touch with my family. I also am aware I can obtain extra band width if I need it for large documents etc. Yes, your service meets my current needs. The only down side is I would have liked to pay via a BACs payment method on a direct debit arrangement which seems currently unavailable?”

Helpful Report

Posted 10 years ago

Hi John. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. We will be introducing a Direct Debit facility in the very near future. Kind Regards The Europasat Team

Posted 10 years ago

“After initial problems with a faulty modem, (which we were informed hadn't happened before), once it had been collected and replaced the set up was relatively simple and the system has been working well since. I find the data usage on the client portal and the invoice e-mails very useful as they help monitor our progress.”

Helpful Report

Posted 10 years ago

HI Gary. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards The Europasat Team

Posted 10 years ago

“Good and helpful”

Helpful Report

Posted 10 years ago

Hi Christine. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards The Europasat Team

Posted 10 years ago

“All works fine, except in bad weather.”

Helpful Report

Posted 10 years ago

Hi David. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards The Europasat Team

Posted 10 years ago

“I have been with Europasat (formerly Tooway) for years. They are more helpful than previously. It is great to have a service not tied to one of the national providers. It is with regret that I am leaving as I am using more data than before and paying an extra £10 per Gb every other day is prohibitive. If you live in an area with poor service this is the answer.”

Helpful Report

Posted 10 years ago

Hi Paul Thanks for taking the time to respond to our survey. We are pleased that you have been happy with your satellite broadband system. Please consider us in the future if you are ever without fibre in your area. Kind regards The Europasat Team

Posted 10 years ago

“We are in a very poor area for receiving signals and too far from the exchange for the copper wire to conduct broadband signals .europasat is the best internet connection we have had ---so far.”

Helpful Report

Posted 10 years ago

HI Liz. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards The Europasat Team

Posted 10 years ago

“A good system when there is nothing else available, but a little expensive especially when you go over your limit, and want to buy extra Gb at £9.99 for one Gb. We had nothing else available here in Spain, so I suppose they can charge what they like.”

Helpful Report

Posted 10 years ago

Hi Colin Thank you for taking the time to respond to our survey. If you are finding that your data allowance is not covering your requirements, please visit our website for the range of larger tariffs that are on offer. An emailed request to our Customer Services team info@europasat.com will ensure the swift upgrade of your monthly data. Kind regards The Europasat Team

Posted 10 years ago

“Internet has been generally reliable but difficult to set up and signal poor in bad weather Customer support been good when needed”

Helpful Report

Posted 10 years ago

Hi Mark Thanks for taking the time to respond to our survey. We are pleased that you are enjoying your satellite broadband system. Unfortunately, satellite broadband will be affected by heavy rain or snow and any type of electrical storm. Kind regards The Europasat Team

Posted 10 years ago

“Good service and coverage, relatively fast internet. Overall price could be better, our agent quoted us a price after installation and that price was never met. Would like to lose the agent fee and pay less please.”

Helpful Report

Posted 10 years ago

Hi Stuart Thank you for taking the time to respond to our survey. You are on a twenty-four month rental contract and that will include a monthly tariff and a monthly rental cost. This is not an agents fee. Kind regards The Europasat Team

Posted 10 years ago

“Prompt actions and response. Good to deal with, minimum bureaucracy. Easy to update and to use.”

Helpful Report

Posted 10 years ago

Hi Jim Thank you for taking the time to respond to our survey. We are really pleased that you are happy with your satellite system. Kind regards The Europasat Team

Posted 10 years ago

“it is good but expensive, i would change if i could get cheaper nearly 50 euro a month for internet is too much when with adsl you get so much more. dave.eady@wanadoo.fr”

Helpful Report

Posted 10 years ago

Hi David Thanks for taking the time to respond to our survey. Satellite will be more expensive that standard ADSL broadband due to the amount of funding that has been ploughed into the new Technology. However, we are hoping that this will reduce as the option becomes more 'mainstream'. Kind regards The Europasat Team

Posted 10 years ago

“Good service (in context of satellite-based system). Technical support excellent. Local agent, John Sidwell, is very responsive to any enquiry.”

Helpful Report

Posted 10 years ago

HI Peter Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Good service (in context of satellite-based system). Technical support excellent. Local agent, John Sidwell, is very responsive to any enquiry.”

Helpful Report

Posted 10 years ago

Hi Peter Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“The car which I have at this moment is not very good, but O.K. The communication with the service is poor : I asked several times to be treated in my own language, which is also an official language for the office where I rent the car (Brussels), but they only write to me in their language. That is not polite, and it is politically unwise.”

Helpful Report

Posted 10 years ago

Hi Boudewijn Thanks for your comments. We supply satellite broadband, not cars. Kind regards The Europasat Team

Posted 10 years ago

“A good service for Spain but looking for a cheaper alternative as it's expensive for the limited usage.”

Helpful Report

Posted 10 years ago

Hi Ian Thank you for taking time to respond to our survey. Due to the money that has been invested in this new technology, satellite broadband will be more expensive than standard ADSL broadband. We hope this will change as it becomes more of a mainstream option. Kind regards Europasat

Posted 10 years ago

“Everything was done very satisfactory and working well and hopefully will continue so Thank you”

Helpful Report

Posted 10 years ago

Hi Yvonne Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the system. Kind regards The Europasat Team

Posted 10 years ago

Bigblu is rated 3.5 based on 1,223 reviews