Europcar Reviews

1.2 Rating 176 Reviews

4 %

of reviewers recommend Europcar

Company Reviews

Questions

Metrics

1.2

Based on 176 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Delivery

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How do I contact Europcar?

Helpful Report

(2 weeks ago)

You can contact Europcar by Email, Telephone and Live Chat.

Helpful Report

(2 weeks ago)

59.09%

Industry Average

“ com as I had booked through them! Absolutely disgraceful service. ”

- Anonymous

“ Now they are charging us almost double than the expected cost for their screw up! We have tried their customer service number, and we were told we had to call the French number, which is not toll free. ”

- Erin

“ I rented a 5 door BMW X5 in Hamburg airport , they did not delivery it claim about not be able to check driverlicence not accept all documentation from police . They didn't return my money back ca 1000€ for one week. Very bad customer service no call answer I called them chat no response. If I could give them mindre score. I will do ”

- Malek

Europcar Reviews

Customer Service - Average