“BEWARE of Eventim - customer service(s) and tickets issuing are probably run by one and the same person or a very small collective of people.
I booked tickets to Rammstein concert 3 years ago. After a lot of life in between, I moved address since the couple of cancellations we have had. Eventim sent the concert tickets to my old address without checking in to confirm my address. Luckily i only moved a few streets, the new tenants kept my mail and answered the door when I came to knock.
First of all, Eventim are supposed to send the tickets recorded, so that they do not get lost in the post. Also, under their T&Cs they mention to inform you when tickets get posted. I have not received a notification and somehow the letter has been delivered to my old address without myself present to sign for it! Actually it was left in the communal area - I doubt it was sent recorded.
Secondly, I did email Eventim but no one ever replied to me. The day before the concert I tried ringing the customers services (following their 24-h rule as per Eventim T&Cs). Every 5min 25 sec the line cuts and you need to ring again. I persistently tried 8 times without any luck.
I understand that the company has probably had to cut the number of its customer service staff and they are probably snowed under with calls from people calling to cancel because they have fallen ill or asking all sorts of questions. Maybe even wondering which address the tickets have been sent.. Regardless, this level of service is unjustifiable and worth avoiding.
To summarise - Rammstein 2022 concert aka my last ever concert tickets purchased via Eventim.”
