“Absolute incompetence ( or fraudulent ?)do NOT make the same mistake as I did , I left Eversmart in Jan 19 only to find 3 months later they where still taking the monthly payment from my account ( yes my new provider did everything to inform them of the change, I have emails confirming termination of my account etc , tried to speak , email, anything to these people to sort it , this is when you realise your mistake ! The customer service is ( to be kind ) , pathetic !! You will not be able to talk to these people or get any kind of correspondence , same girl who transfers you and terminates the call , I’ve tried for almost 7 months ! Finally my bank refunded me the payments ( not Eversmart ) an I got an email saying my closed account was in credit by £158.00 and would be paid into my account in 5 days ,” guess what ! No refund as yet , they will not speak to you or deal with the complaint , no calls returned ( about 15 or so ) , left a poor review on trust pilot only to be contacted by a member of Eversmart ( Haley ) who said she would like to help , replied with my details etc and STILL no contact whatsoever , don’t be fooled by the initial low cost ( it goes up considerably after12 months and then the real incompetence starts to show . I now have to seek legal advice to get this sorted . AVOID.”
“Used this company to switch, I very much regret that decision now, the company made a complete mess of the switch, I spent 5 hours on the phone trying to resolve their incompetence, the company refused to pay back in full the incorrect amounts taken from my account. I have taken the case to the Ombudsman.”
“Still trying to sort out how to read my smart meter. In Home display not working, neither is the app with the glow stick they sent me. Will wait and see what happens when I change supplier.”
“AVOID this company!!! Do not fall for the low prices, it's not worth it.
A totally disorganised company, no bills, no working/reliable website.
We also had a gas leak after they installed our smartmeter.
The invoices are either empty (nothing in them) or you can't download a pdf/readable version, that is IF you manage to log in at all!! They can email them to you, but would be great to be able to access the account online when I want.
Stay away!!”
“Extremely poor customer service.
Took 3 months, 7 phone calls and several emails to cancel my electricity contract.
Overcharged £171 despite trying to cancel my contract.
Strongly advise against using Eversmart.”
“Same issues as below. 2 years of emails and phone calls to try and ascertain what tariffs I am on and what my usage is. Family Saver account that was set up and paid up front for a year now has no money in it after 6 months because Eversmart failed to bill me for Electric for 6 the first six months and I was unable to monitor usage or cost. Many phone calls and emails but no real answers to my questions. My relationship with them is now completely broken and I am totally stressed. Do not touch this company they are to be totally avoided. Quite possibly the worst customer service I have ever encountered.”
“Still taking direct debits after we've switched. Are yet to receive £400 credit back that they stated we have on out account. Do not answer phone or live web chat. Now having to go through ombudsman.”
“Dreadful customer service, continued to take direct debits after being switched. They blocked the switch on gas and electricity allegedly because I owed them £3.86. The website never works and you cannot see any bills. They did everything to stall the switch. Terrible company. The Live chat once actually said that they will reply typically in 24hours !! Not really very live !! avoid at all costs”
“This company should be avoided at all costs. They have continued to take direct debits long after contact was cancelled and I cancelled with my bank. Even after paying some, not all , of the money back after acknowledging their ‘mistake’ they started to direct debits AGAIN, a year after contact had ended, Criminal .”
“Similar to other reviewers. Contract was finished and received no contact about changing tariff. Decided to change to a new supplier and although sending several emails they just don't reply. They are also continuing to take a direct debit. I will get it sorted eventually but 0 points for customer service. I will be contacting https://www.ombudsman-services.org/ to complain about this company in due course.”
“Appalling company. Take 2 weeks to reply to emails, online accounts don’t work. Nobody answers phone calls, when contract has come to an end despite notice given and no bills being sent (we are smart meter and direct debit) they have blocked our switch. Avoid at all costs”
“Like the other customers on here I too have had no access to my online account since my smart meter was installed. I can’t even see how much energy I’m using but the rate is cheap. Hope I’m not too far under for what I’m paying. Will tweet I think next !! Do not use . I haven’t tried to leave as on a fixed deal but can see it may no be straight forward when I do....”
“Similar experience to everyone else - can't access bills. Must admit this has only just started to happen - twice in the last 6 weeks and locked out for over a week at a time. Gremlins they tell me. Just initiated a move to someone else - one of the big 6 - fed up with the cheapscapes - get what you pay for I guess. Will soon see if my move gets blocked as per others.”
“Dreadful company. No access to account at all now - they say they've changed their system but no email or details at all. I would move to another company but I'm in a year's contract.”
“Absolutely terrible company. Same experience as the others on here. Unable to access any bills on the useless website since they installed the smart meter. Requests for bills have been ignored and after a year I suddenly got an email saying my direct debit had been cancelled with another one saying my direct debit had been set up at double my initial amount. There was no explanation why but looking at the monthly totals on the smart meter (which disappear at the end of the month) I suspected I hadn’t been paying enough. There was a months gap between the direct debits and hilariously I got an email from them during this gap of their own making complaining that the direct debit had been missed and asking me to contact them. Haha trying to contact them is a joke. It’s either impossible to get through or they haven’t got a clue. I’ve moved house so able to escape that way but I know there is money owed. Can I get a final bill out of them? Can I heck! Avoid this company like the plague.”
“I've been with Eversmart for a year.
1) I've still never received a bill, even online - they cant arrange one and they cant explain why not. I've asked repeatedly for a bill over the past year but still not received any, not even a summary(sounds crazy but true).
2) I asked for a smart meter, they failed to turn up when agreed then cancelled appointments later on, I phoned them repeatedly over several months to try and arrange and they always said they'd phone back to give the date of installation but never called - at least 5 occassions.
3) They promised me a credit for not turning up but didn't give it to me.
4) Final straw: Upon leaving they "objected" to me switching to my new supplier as I had a small amount outstanding on my bill - even though they can increase the Direct Debit to cover this or bill me a final payment (which they'll have to do later on anyway).
And I've still never received a bill from them, either by paper, email or on my online account !!!”
