“Heel lekker eten, maar onbetrouwbare bezorging. Al 2 keer werd de leverdatum gewijzigd (zonder mij op de hoogte te brengen). Mijn meest recente levering kwam half ontdooid toe. Ik zeg daarom mijn abonnement op en overweeg terug te komen als de levering op punt staat (een koelwagen voor de levering van diepvriesproducten is geen overbodige luxe...)”
Hi Sofie,
Thank you so much for your feedback! We're really happy to hear that you enjoyed the food — it means a lot to us!
At the same time, we’re very sorry about the issues with your delivery. We completely understand how frustrating it must have been to deal with the unexpected changes to your delivery and to receive your box half defrosted, especially without any prior notice. This is not up to our usual standard. I will forward your feedback to the relevant department.
We are working to improve our communication and delivery processes so that situations like this don't happen again.
Has a solution already been found for the thawed dishes? If not, please feel free to email us at hello@every-foods.com, and we will try to find a suitable solution for you.
We respect your decision to pause your subscription, and of course we would be happy if you gave us another chance. We look forward to welcoming you back to every. Your every Team.
Hi,
Thank you very much for your praise. We are delighted that you are so enthusiastic about the dishes. Continue to enjoy your every dishes,
Your every team
“Heerlijke, gezonde maaltijden, had wel minder zout in gemogen. De bezorging vind ik minder. Ik bestel het altijd voor een donderdag, omdat ik alleen dan thuis ben, maar al twee keer kwamen ze pas op dinsdag en dan ben ik er dus niet. Moet ik speciaal iemand regelen. Voor mij wel een reden om ermee te stoppen.”
Hi Lilian,
Thank you very much for your feedback. We’re glad to hear you enjoyed our meals! We appreciate your feedback about the salt level and will take it into account when improving our recipes. Furthermore, we will also pay attention to reducing the salt content in new recipes. In fact, we are considering drastically reducing the salt content and leaving it up to our customers to season our dishes as they wish.
We’re sorry to hear about the delivery issues you experienced. We understand how important it is for your order to arrive on the right day, especially since you are only home on Thursdays. I will forward your feedback to the relevant department.
If you have any further questions, please feel free to email us at hello@every-foods.com.
Your every Team
Hi,
Thank you for your feedback.
I am very sorry that you did not receive your delivery. I just checked your case and saw that your delivery was sent to your neighbor. Did you receive the dishes? If not and no solution has been found yet, please contact us again via hello@every-foods.com, and we will try to find a suitable solution for you.
Thank you for your help
Your every team
“Eten is top! Levering is FLOP!
Je verwacht dat de levering komt op de datum die je kiest maar uiteindelijk wordt deze dan toch niet geleverd. Je zou zeggen dit kan eens gebeuren en idd dit kan eens gebeuren maar 3x na elkaar + je wordt hiervan ook niet op de hoogte gehouden dat de levering niet is doorgegaan. Voor mij hoeft het niet meer 😉”
Hi Ken,
Thank you very much for your feedback! I'm very sorry to hear that you had a negative experience. This situation does not meet our standards. Having reviewed your case, I found that your order was affected by an error and therefore not processed in time. This should never happen, of course, and I understand how disappointing this must be for you. As I understand it, you have already been in contact with our customer service team, who have processed your request and found a solution for you.
Please feel free to contact us again at hello@every-foods.com if you have any further questions.
Your every team
“Makkelijke, snelle en lekkere maaltijden. Enige dat jammer is is, dat toen ik er een paar jaar terug mee begon, de maaltijden nog in kartonnen doosjes zaten en de isolatie in de verpakking van stro was. Fijn milieuvriendelijk.
Helaas nu alles in plastic en in een gewone doos zonder isolatie materiaal of koudijs.
Combineer dit met een bezorgdienst die de neiging heeft om de doos maar gewoon neer te zetten en niet te controleren of er ook echt iemand thuis is en je hebt half ontdooide maaltijden.”
Hi Gerdie,
Thank you very much for your lovely feedback. We are delighted that you like our dishes so much. I can understand that the new packaging is unsettling.
At the same time, however, the change also brings many advantages. For example, better protection of the dishes, more space in the freezer and, above all, the reduced CO2 consumption that the new packaging makes possible. This is because our new packaging significantly reduces material consumption from 22 g to just 7 g per pack, which significantly reduces the carbon footprint of our dishes. It is also made from 100% recyclable mono-material, which saves 70% packaging waste compared to our previous packaging.
I will pass on your feedback on the delivery service to my colleagues immediately.
If you have any further questions, you can contact us at any time at hello@every-foods.com
The entire every team wishes you bon appétit
Hi,
Thank you for your feedback and positive comments about the food. We're delighted to hear that you are enjoying our meals. We're sorry for the problems you experienced with the delivery. Have you already contacted our customer service regarding the incorrect order? If not, please contact us at hello@every-foods.com and we will find a solution for you.
Your every team
Hoi Agnes,
hartelijk dank voor je mooie beoordeling! Wat fijn om te horen dat je tevreden bent over onze heerlijke maaltijden en de bezorging. We wensen je veel smakelijk genot met every!
Hartelijke groeten
Je every-team
Hi,
Thanks so much for your lovely feedback! We're happy to hear you're enjoying the tasty, healthy, and convenient meals – especially the vegan and gluten-free options.
Wishing you lots more enjoyment with every!
Your every team
“Lekkere maaltijden maar ik ken nooit op een exacte leveringsdag rekenen en dat vind ik eigenlijk heel ambetant zeker kwa organisatie. Ik kan moeilijk een hele dag mijn diepvries buiten laten tot dat ik terug van het werk kom...”
Hi,
Thanks so much for your honest feedback. We're really glad to hear you enjoy the meals, but we totally understand your frustration with the delivery timing.
Reliability is important – especially when dealing with frozen goods – and we’re working hard with our logistics partners to improve this experience.
Thanks again for sharing your thoughts!
Your every team
“Al langer super blij met mijn abonnement. Gemakkelijk, gezond en absoluut lekker! Op drukke dagen of als lunch voor op het werk, geen fastfood of compromis meer.”
“de aflevering was niet super. de dag ervoor werd er nog aangegeven 'tussen 8u en 22u' en pas tegen 10-11u op de dag zelf werd er aangegeven tussen 12u en 12u50”
Hi Jan,
Thank you for your feedback. We're sorry for the problems you experienced with the delivery. Have you already contacted our customer service regarding the Situation? If not, please contact us at hello@every-foods.com and we will find a solution for you.
Your every team
Hi,
Thank you for your feedback and positive comments about our food. We're delighted to hear that you are enjoying our meals. We're sorry for the problems you experienced with the delivery. Have you already contacted our customer service regarding the order? If not, please contact us at hello@every-foods.com and we will find a solution for you.
Your every team
“Nog steeds erg tevreden, ik heb nu drie leveringen van 10 zakjes achter de rug en ze zijn allemaal lekker. Snel klaar, vers eten, ein-de-lijk - ik heb hier echt lang op gewacht!”
Nederlands
