“Ordered online- paid in full. A week later, no email confirmation of order, no tracking details, no communication whatsoever. And nothing has been delivered. Complaints and emails unanswered. Complete scam”
“I have been trying for several days to get through to their customer service. No response to my emails. The telephone calls are not answered. ZERO customer service. I was not awarded Fanatics points for online purchases. I have outstanding deliveries. ZERO rating of their service”
“I ordered and paid for 3 books from Exclusive Books SA online on 7 Nov 2023, with the confirmed delivery date being 16 Nov. I then queried on the CustomerCare email on 17 Nov and was told a response would be received immediately it was received from the warehouse. It’s now 21 Nov, no response, calling the toll-free line was useless, so now I just wait….
Next time, it will be much easier buying from Takealot. At least then you will be assured of a fast and efficient service.”
“Never again will I try to “pre-order” a book from Exclusive Books online. I have had such shocking service!!! With the book not arriving, to poor customer service communication from Bronicia (either no response, or one day telling me the order is out for delivery, to being told two days later she is checking when it will be dispatched)… to fiiiiinally receiving a message to say my order has arrived, and I drive to the store to collect it a few hours later, to be told, oh it did arrive but warehouse called a few minutes ago (after hours of it being delivered) to ask for the package to be returned!!! So I walked out empty handed. Again!!! I was told that I could not leave with the book as I’d have security called on me….
I ordered and paid for this two weeks ago.
I’ve tried to escalate this but unfortunately Bronicia is blocking me here by not providing me with alternate people to contact or talk to about the matter each time I try to do so.
I still have no book and no refund.”
“They don’t even deserve a 1 star rating, I canceled my order from March 2023 in August 2023, my refund seems to be traveling on foot from South Africa to Zambia. PATHETIC customer service. The ghetto really. I could never ever buy from this store.”
“Not so very Exclusive!
Brooklyn Branch!
I would not advise to doing business with them, not only incompetent but clearly don't need any business of any sort.
I have an order of 21 books that I've been trying to get from them for more than a month now. Also I've requested an invoice to process the payment at the same time.
1. every time I phone it sounds like they are ravaging in the dark with the confusion about who I am and what did I order (Note I've sent them an email every time I spoken to them over the phone)
2. When I raised my concerns, the lady just smirked on the other side of the phone, is this how you treat customers? She told me that I only ordered 2 books, which is confusing cause we received an sms saying 11 of our books has arrived (when we received the msg we asked them to order 10 more, also sent an email - not sure why we send them emails as they don't manage that email account)
3. The Invoice I've received eventually is still on 10% vat and the company Vat nr is wrong - need admin assistance there.
4. Today I've been trying the entire morning so far, to get hold of them cause they haven't replied to my emails sent yesterday.
If I placed my order on Amazon I would have gotten it, even takealot, but we try to use locally.
Very unhappy and disgusted by their service.”
“Poor online shopping experience. Canceled an order was told the refund would take place after a week, a week later nothing. Sent an email, opted to receive a refund voucher was told it would be loaded after another 72- 96 hours-120 hours later, still nothing. Really poor service fromExclusive Books. Getting a simple gift for someone has been such a drag, the birthday has since passed and I am still waiting for a refund.”
