Expedia Reviews

1.9 Rating 188 Reviews
D
Happiness Grade
Read Expedia Reviews

Phone:

ph:+44-33-01231235

Email:

travel@support.expedia.co.uk

Location:

333 108th Avenue NE

Expedia have a Customer Happiness Grade of D. Customers are happy with their prices and customer service but are unhappy with their refunds.

B-

Price - Average

66.67%
Industry Average
Best flight for price and times
- Stuart
A good price for our hotel and sorted out the problem for us when we accidentally booked the wrong dates.
- Debbie Pert
I recently booked a weekend trip to Paris through Expedia. The price included flights and a 5* hotel room for one night. We also booked a shared shuttle from Paris Charles de Gaulle which was extremely good value for money. The experience with Expedia was trouble free from start to finish and the price was very competitive.
- Veronica
F

Refunds - Difficult

22.22%
Industry Average
Secondly, there is no website to ask for a refund.
- Anonymous
Booked a holiday via Expedia. The hotel then decided to close for maintenance 3 nights before our booking finished so we had to book another hotel nearby. Hotel stated that they would give us a refund for the cancelled days but as we booked via Expedia we had to go through them. Expedia have now stated that are unable to refund us - effectively stealing our money.
- Anonymous
Appalling company. Lied to us, told us to cancel holiday in order to get a refund and rebook, which we did based on their advice. Then they refused to give us a refund which meant we lost £1400. Disgraceful. Just a bunch of crooks pretending to help whilst being passed from pillar to post. Awaiting their response still.
- Anonymous
B-
68.75%
Industry Average
Good customer service, very efficient and helpful
- Mohammad Arshad
Always a good choice and price and customer service respond to any concerns
- Keith
Easy to use website. Good customer service.
- Anonymous