“I initially thought Explore learning was good. However, after seeing how the staff teach the children has changed my view. Majority of the time the staff are providing the child with the answers. The 11 plus programme is misleading. The children are taught in a group. At times I have seen children not participating in the session and they are
not encouraged to get involved. Waste of money.”
“Explore learning have persistent onnection issued with their online portal, which result in your child being kicked out of their timed learning session, and then requires wasted time attempting to log back in.
We signed up with Explore Learning in April 2024 to help our daughter try to catch up on her English and Maths. From the first session our daughter was repeatedly kicked out of the session and there were clear issues with the platform. However as the session continued weekly, the problems persistent.
We reported the issues and were always met with the problem possibly being our end, despite both family member working from home for several years without these kinds of issues. We were told to sit our child next to the router with she was on her learning sessions. Which was not possible and not a very comfortable and positive learning space for a personalised tutor to conduct an online learning session.
We trued changing tutors and while this was mildly better we still experience issues of the course of the term and now have not been able to joing the last 2 session. We have complained on more than one occasion and have asked for a refund as our daughter has not bee able to learn.
Explore learnings response is that IT will look into the issue. They are always keen to keep the direct debit going even with major disruptions and then say its too late to refund your money.
I would not recommend this service to others, friends or family as there service is insufficient
Choose a different learning platform”
“Absolutely dreadful , our local branch is like a creche . The staff look totally fed up and would rather be anywhere else.
We saw our daughter left for long periods sitting at a computer screen with no one checking her. We were informed that she was working a year behind in English despite attending for 6 months Explore for 6 months !??. No plans were put in place to help them bring her back up to level.
Serious safeguarding concerns, they don't even know who your child is when you go to pick them up .”
“Absolutely dreadful! Every week there’s a different issue logging in, every week when we do manage to log in we find the tutor hasn’t turned up. I call and call and call and they never answer. I can’t even get through to Explore Learning to cancel the lessons completely. They also don’t reply to messages left on their answer machine. My daughter hasn’t had a lesson for a month due to their technology failures yet they still charge me. They change the tutor every week and some tutors have a poor grasp of English grammar when they speak. Some tutors purposely don’t show their face, which is very strange and creepy.”
“Just finished 11+ so in retrospect:
We used explore Learning for maybe 2 months online in our early learning stage in summer.
It is definitely not worth the money. The resources are confusing and not the level you need for 11+. The teacher we had was lovely, but they strictly have to follow a book so even individual classes are not tailored to your kids needs.
Definitely not worth the money. Research- there are much better and cheaper online resources.”
“Very disappointed by the service provided. I contacted them to get support for my son 11+ preparation. We changed 4 tutors in less than 4 months. Books, which we paid for upfront, were delivered late and partially. Communication was also awful. They swapped tutors at the last minute without even informimg us. We lost money and time.”
