Express Fit Autocentres Reviews

Name: Express Fit Autocentres
Address: Ludford Bridge Industrial Estate, Temeside, Ludlow, ludlow
Rating: 4.86

4.9 Rating 1,466 Reviews

97 %

of reviewers recommend Express Fit Autocentres

Company Reviews

Questions

Metrics

4.9

Based on 1,466 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01584 322 222

Email:

hello@expressfitautocentres.co.uk

Location:

Ludford Bridge Industrial Estate, Temeside, Ludlow
ludlow
SY8 1PE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“V poor service and rude”

Helpful Report

(ExpressFit Henley) - Posted 2 years ago

“The level of service was utterly atrocious from start to finish”

Helpful Report

(ExpressFit Ludlow) - Posted 2 years ago

“Started well with timely updates about the car however by the 3rd problem with the vehicle upon collection I was assured the vehicle was fixed it drive 10 yards before issues started again. Now taking the vehicle to a different garage could not warn others strongly enough to avoid”

Helpful Report

(ExpressFit Ludlow) - Posted 2 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations.   Express Fit Autocentres currently has a high customer satisfaction rate and on this occasion we have not exceeded you expectations . It is our passion to retain you as a satisfied customer and hope to serve you again in the future. We have investigated this with the branch Manager and he has confirmed that he has no idea what car has been back three times.If you could reply with your contact details i will arrange the area Manager Pete to call you and sort your issues with your car out Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback, as it will assist us in becoming better at what we do. Kind Regards Customer Service Team

Posted 2 years ago

“Clearly didn't listen to the problems on my vehicle decided to fix other non essential problems leaving my major one! £880 later and they argue with you! Now I'm trying to resolve the issue it's a battle to even communicate with them!”

Helpful Report

(ExpressFit Ludlow) - Posted 4 years ago

“Had an air con re-gas to be told the radiator is leaking the gas back out. Should have been pressure tested first. Clearly was not and they still wanted me to pay? It’s illegal to release that gas into the atmosphere. I suggest a bit of re-training.”

Helpful Report

(Expressfit Bridgnorth) - Posted 4 years ago

“Tried to charge me £440 to replace an exhaust that everywhere else was quoting around £200 to do the same work. I ended up getting the exhaust replaced at a garage 200yrds down the road for £190. I would not use Express Fit again for any other work inc MOT”

Helpful Report

(Expressfit Bridgnorth) - Posted 5 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. We apologise regarding you’re recent experience with Express Fit Autocentres. We haven't had the opportunity to investigate the price difference, due to not receiving any invoice from yourself to back the fitted price. Which would then allow us to compare product quality etc. When dealing with catalytic converters we only fit type approved catalytic converters. They are fully guaranteed and cannot compete with prices against non type approved equipment. If you would like us to investigate this further, then please send us an invoice so we can investigate it further with our part suppliers, as we only quote labour plus parts. Express Fit Bridgnorth currently boasts a high customer satisfaction rate and offer competitive prices to all our customers it is our passion to retain you as a satisfied customer and hope to serve you again in the future. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback, as it will assist us in becoming better at what we do.

Posted 4 years ago

“I booked for a new tyre to be fitted. When I arrived for the booking I was advised that they did not have the tyre in stock so were unable to complete the job.”

Helpful Report

(ExpressFit Sheffield) - Posted 5 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Express Fit Autocentres currently boasts a high customer satisfaction rate and offer competitive prices to all our customers. Sadly, we were let down by our Software Provider on this occasion, and we are currently working on the situation so it doesn’t happen again. It is our passion to retain you as a satisfied customer and hope to serve you again in the future. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback, as it will assist us in becoming better at what we do. Customer Services B.Weston

Posted 5 years ago

“I booked the tyres and fitting on Saturday for a midday fitting on monday. I arrived there to be told they had not received the tyres and they wouldn’t be in til around 3 pm. I cancelled... But they did ring up that night to say the tyres had arrived and they offered a discount if I still wanted them fitting (by then I had found the tyres cheaper elsewhere anyway)”

Helpful Report

(ExpressFit Sheffield) - Posted 6 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Express fit Autocentres currently boasts a high customer satisfaction rate and offer competitive prices to all our customers. Sadly, we were let down by our tyre supplier on this occasion. It is our passion to retain you as a satisfied customer and hope to serve you again in the future. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback, as it will assist us in becoming better at what we do. Customer Services R. Rowley.

Posted 6 years ago

“I booked an MOT online. When I arrived they told me to leave it with them so they could take it on a 50 mile round trip to one of their other service centres (at my expense!) or maybe they could get and appointment at another local garage AS THEY OFTEN DO! (Apparently their rolling road was not working). I had allowed an hour for the MOT but couldn't spare the two hours it would take. At no point did they contact me to ask if this was going to be acceptable despite the fact that I have received emails and texts from this company, so they have my phone number and email address! When I went up the road to Halfords to book it in there, they told me that Express Fit in Bridgnorth didn't do MOTs on the premises.”

Helpful Report

(Expressfit Bridgnorth) - Posted 6 years ago

“Got quoted £20 pound but turned out to be over £60 per tyre. Online said 20”

Helpful Report

(ExpressFit Sheffield) - Posted 6 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Express fit Autocentres currently boosts a high customer satisfaction rate and offer competitive prices to all our customers We are currently in development of a new website with an integrated on-line booking system and this However, is not an excuse for the bad experience you had. I have been in contact with the branch manager and he informs me and did explain that there had been an error on the new platform. it is our passion to retain you as a satisfied customer and hope to serve you again in the future. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback, as it will assist us in becoming better at what we do. Customer Services R. Rowley.

Posted 6 years ago

“Had an MOT which the vehicle failed. I was quoted over £500 for repairs. The very next day I took it to my regular garage for an estimate of repairs. They said they would retest the vehicle which they did and it passed with no need for any repairs. I feel that th MOT failure was driven by a desire to generate business having items repaired that while certainly worn were not dangerous or indeed a fail.”

Helpful Report

(ExpressFit Henley) - Posted 6 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Express fit Autocentres currently boasts a high customer satisfaction rate and offer competitive prices to all our customers We are currently in development of a new website with an integrated on-line booking system and this However, is not an excuse for the bad experience you had. I have been in contact with the branch manager and he informs me and did explain that there had been an error on the new platform. it is our passion to retain you as a satisfied customer and hope to serve you again in the future. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback, as it will assist us in becoming better at what we do. Customer Services R. Rowley.

Posted 6 years ago

“""Very poor customer service,staff need to learn how to be friendly and helpful.Never go to this place again ☹️”

Helpful Report

(HiQ Henley) - Posted 6 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Express fit Henley currently boosts a high customer satisfaction rate and offer competitive prices to all our customers it is our passion to retain you as a satisfied customer and hope to serve you again in the future. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback, as it will assist us in becoming better at what we do. Customer Services R. Rowley.

Posted 6 years ago

“I had to wait 15 mins while chap at the reception counter was having a bit a row with someone on the phone. Will not be using you again.”

Helpful Report

(HiQ Henley) - Posted 6 years ago

Posted 6 years ago

Express Fit Autocentres is rated 4.9 based on 1,466 reviews