Express Fit Autocentres Reviews

Name: Express Fit Autocentres
Address: Ludford Bridge Industrial Estate, Temeside, Ludlow, ludlow
Rating: 4.86

4.9 Rating 1,466 Reviews

97 %

of reviewers recommend Express Fit Autocentres

Company Reviews

Questions

Metrics

4.9

Based on 1,466 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01584 322 222

Email:

hello@expressfitautocentres.co.uk

Location:

Ludford Bridge Industrial Estate, Temeside, Ludlow
ludlow
SY8 1PE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A good job done on replacing clutch and timing belt on my VW Passat.”

Helpful Report

(ExpressFit Ludlow) - Posted 2 years ago

“Needed a small job doing....so because it wasn't the larger job that it was checked for the part wasn't ordered ....wont be using them again if that's the case!”

Helpful Report

(ExpressFit Ludlow) - Posted 3 years ago

“Had work done in ludlow Express fit work gets done but unfortunately last few times I've been there the cars had to go back as not been completed properly or the car has come away from there with something else broken on it maybe it's just bad luck but you don't expect your car to go to the garage to be fixed and come out more broken than when it went it it's very strange one”

Helpful Report

(ExpressFit Ludlow) - Posted 4 years ago

Thank you for your review, and taking the time to give us feedback. We have looked into this further for you. We can see your vehicle came in for a repair, then a week later came back for further work which wasn’t related to your first repair. However, Pete has informed me that he reduced the cost which, he stated that you were happy with it, as you agreed the work wasn’t related. The cost was reduced as we do not like customers coming back for more repairs but from time to time cars components do fail. We will only recommend any work that we feel is required. At Express Fit we only replace broken/faulty parts and are happy to show you the parts after the work has been done. We will always report any faults found to the customer first, before carrying out any work. We apologise that you feel this way but can assure you we only ever recommend work that is necessary. We hope you use us in the future. If you do have any other concerns, then please give Pete a call at the branch on 01584 876 558 and he will welcome your call.

Posted 4 years ago

“Good job, well donevand efficient.”

Helpful Report

(ExpressFit Ludlow) - Posted 4 years ago

“Disappointed to find I could have saved myself £15 by ordering the same tyre online. The service was very good though and staff friendly and courteous. I will use again but will book online in future.”

Helpful Report

(Expressfit Bridgnorth) - Posted 4 years ago

“One of the cheapest Service and MOT prices around. Although it was apparent they find work to make the low price worthwhile.”

Helpful Report

(ExpressFit Ludlow) - Posted 4 years ago

Thank you for your feedback and raising this with us. As you can see from our 900+ positive reviews and over six years of trading that this issue has never been raised with us before. You did use the words “Apparently”, without a reason, it is a little bit confusing due to you not experiencing it yourself or I’m sure you would have raised this with us. Please see our response below to hopefully allow you to understand how we operate, and either supply us with more evidence in the comments or please do remove the review. When a Service is required the vehicle has covered manufactures recommended mileage or hasn’t been inspected for over 12 months. Over that time components on your vehicle will wear, and may require fixing or being replaced. When we conduct a service to a vehicle we inspect it fully to identify any faults with the vehicle, and replace service parts. We also identify any potential problems that will need doing within a short time span and also report potential components that could wear out before you next service and report them back. This is what you pay for, a Full Condition Report. There are no obligations to get any of the work done. Work recommended that won’t last until your next service are advisory’s that we have inspected . Thank you for taking the time to write us some feedback, we hope this clears up any misrepresentation of our business and we do hope to see you in the future.

Posted 4 years ago

“Service advisories very poor service.”

Helpful Report

(ExpressFit Henley) - Posted 5 years ago

“They fitted me in quickly. And provided me with a courtesy car. But when my car was serviced they didn't spot the faulty exhaust and my car usually is washed, unfortunately this didn't happen...”

Helpful Report

(Expressfit Bridgnorth) - Posted 5 years ago

“Dirty marks from fitters left on bonnet and inside car. which I had to clean .”

Helpful Report

(Expressfit Bridgnorth) - Posted 5 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Express Fit Bridgnorth currently boosts a high customer satisfaction rate and offer competitive prices to all our customers it is our passion to retain you as a satisfied customer and hope to serve you again in the future. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback, as it will assist us in becoming better at what we do. Customer Services B.Weston

Posted 5 years ago

“Now have a car with 4 functioning wheels”

Helpful Report

(ExpressFit Henley) - Posted 5 years ago

“It did not. I asked for the front tracking to be done and it was not. Told to come back in three weeks.”

Helpful Report

(ExpressFit Henley) - Posted 6 years ago

“Actual fitting of tyres was good following purchase via Asda Tyres but as per usual you can’t just have tyres fitted without a hard sell of another product. They tried to sell me £90’s worth of wheel alignment which I didn’t appreciate”

Helpful Report

(ExpressFit Henley) - Posted 6 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Express fit Henley currently boosts a high customer satisfaction rate and offer competitive prices to all our customers. As all motorists are aware, purchasing a quality set of tyres can be of a relatively high cost so it is beneficial to take every measure possible to ensure that a set of tyres last as long as possible. This means it is important that when you purchase a new set of tyres and fit them to your vehicle, you are asked if you like a free alignment inspection to ensure that excessive tyre wear does not occur. This will ensure that your tyres will not wear out quickly and will save you having to change your tyres regularly. Our wheel Alignment prices start from £28.95 but some of the newer prestige vehicles require a 3D alignment which cost a lot more and is a lot more in-depth and more specialised job. All the local dealers use Henley to correctly align their vehicle. It is our passion to retain you as a satisfied customer and hope to serve you again in the future. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback, as it will assist us in becoming better at what we do. Customer Services R. Rowley.

Posted 6 years ago

“It took over an hour to change 2 tyres and fix a puncture which they then in the end couldn't fix and had to replace all 3 tyres. Very friendly staff at the front of house though.”

Helpful Report

(ExpressFit Henley) - Posted 6 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Express fit Autocentres currently boosts a high customer satisfaction rate and offer competitive prices to all our customers. it is our passion to retain you as a satisfied customer and hope to serve you again in the future. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback, as it will assist us in becoming better at what we do.

Posted 6 years ago

“Miserable mechanic, but good friendly chap on front desk.”

Helpful Report

(HiQ Henley) - Posted 6 years ago

Posted 6 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations. Express fit Henley currently boosts a high customer satisfaction rate and offer competitive prices to all our customers it is our passion to retain you as a satisfied customer and hope to serve you again in the future. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback, as it will assist us in becoming better at what we do. Customer Services R. Rowley.

Posted 6 years ago

Express Fit Autocentres is rated 4.9 based on 1,466 reviews