“The checks I received didn't have color. They are white. They look fake... How I didn't get standard color I don't know. Then the suite number was dropped of the shipping address and that was a nightmare.”
Thank you for your order of Custom Photo Checks!
This item allows the customer to add both image and background color, you did not select a background cover thus opting for logo only.
Additionally you indicated suite # was dropped of the shipping address; no suite number was provided to Extra Value when the order was submitted.
We would like to help, please contact customer service if you would like additional support.
Ph: 708-613-2447
Hello Neal,
Thank you for your feedback!
Our records indicate your order was placed on 4/25, you did request a production rush.
We produced and shipped your order the following day on 4/26.
For shipping method you selected our "Trackable" which we provided an expectation of order receipt between 6 and 10 business days. Records indicate your order delivered on 5/13.
We do agree the expectations fell short of normal expectations and have refunded you 1/2 of the shipping charge, in the amount of $9.26.
Please accept our apologies as this is certainly not the customary experience!
Dear Harrison,
Thank you so much for taking the time to provide us with your valuable feedback on Extra Value Checks. We truly appreciate hearing about your experience and we sincerely apologize for any inconvenience caused.
We see that you ordered our Deskset Blue Safety "Personal" Checks, perhaps you are looking for Business Checks.
We would like the opportunity to assist further. Please contact our customer service team for support.
Ph: 708-613-2447
Thank you for choosing Extra Value Checks, and we look forward to hearing from you soon.
Best regards
Thank you so much for sharing your feedback about Extra Value Checks. We truly appreciate that you took the time to let us know about your experience.
Your satisfaction is our top priority, and we strive to provide products of the highest quality to our valued customers.
We use industry standard, 24 LB check stock; additionally our product meets all requirements for check printing standard as recommended by the ABA.
To address these issues and make things better for you and our future customers, we would encourage you to contact our customer service team during business hours.
P: 708-613-2447
M-F 830-5 CST
We value your opinion and want to ensure your complete satisfaction when using Extra Value Checks.
Once again, we genuinely appreciate your feedback and hope to hear from you soon.
