“Issue getting the labels. Not enough postage, post office held them with no notification. Once I contacted you reordered and I got them quickly.
Thank you.”
“As a Senior citizen with a hearing loss the thing I appreciated most about calling into the company was being able to speak to someone who spoke great English, worked with me when I told her I had a hearing loss because I wanted to add a name onto my checks. She was so helpful and the checks arrived in a speedy order and were correct as I ordered.”
Hello and thank you for your feedback.
I have reviewed your order and would like to clarify a few details. All of our laser checks are designed to fit in the envelopes that we sell. However, this is based on our standard printing. Since you ordered blank stock, we unfortunately have no control over where the print lands on the checks.
Additionally, please note that our envelopes are designed to fit the check itself and one stub. The larger second stub is meant to be kept by you for your records.
I see that you have returned the envelopes in question, and I hope this clears up any confusion. If you’d like to discuss this further, please feel free to contact our customer service team at 708-613-2447.
Thank you again, and we appreciate your understanding.
Best regards,
Extra Value Checks
“I double and triple checked my order, and checks were still printed with the account number in error, and one number was omitted on the deposit slips. Both were supposed to come from the same account. And when I called their customer service to report the errors, she blamed it all on me and charged me again to do the reorder. Sometimes I wonder if they just make their money on reorders?”
Dear Sonja,
Thank you for providing your feedback. I have reviewed your order and wanted to clarify our process. When a customer places an order online, it is sent directly to our printing presses without human intervention. This means that whatever details are entered on the website are what gets printed.
Our policy is to offer a free reprint in case of errors, as we understand that mistakes can happen. However, for orders over $100, we do ask that the customer pay for half of the reprint cost, along with the shipping and handling.
For future orders, I recommend calling our customer service team before placing an order. This way, we can review all the details with you to ensure everything is correct before it goes to print.
We apologize for the experience you've had, but we sincerely appreciate your order. If you have any further questions or concerns, please don’t hesitate to reach out. You can reach us at 708-613-2447, Option 1.
Thank you again, and we look forward to assisting you!
Best regards,
Extra Value Checks
