EZContacts Reviews

4.1 Rating 18,084 Reviews
F
Happiness Grade
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About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

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Phone:

8002172020

F

Returns - Difficult

33.33%
Industry Average
I ordered a pair of glasses over a month ago. No one answered the phone. No one returns emails. Still have not received my products.
posted 1 week ago - Your
Now I see that you charge shipping for returns.
posted 1 week ago - Your
Before I had a chance to do so, I rec’d another email saying EZ Contacts does not accept returns (how do you know if contacts are defective UNLESS YOU HAVE TRIED THEM ON????).
posted 6 months ago - Anonymous
NO FREE RETURNS, OR EXCHANGES.
posted 10 months ago - Anonymous
I AM COMPLETELY dissatisfied with how unprofessional this website handles returns and exchanges .
posted 1 year ago - Anonymous
Zero costumer service contact. I received half of my order only and still missing 2 more sunglasses. No way to contact store, no email returns and now I’m gonna have a nightmare dealing with credit card cancelation.
posted 1 year ago - Your
Charging for returns !! Never ordering here again !!
posted 1 year ago - Your
It started out great and then ended up bad. I had to return 2 pairs. I still have not been refunded for pair 1 that went back 2 weeks ago, so I am not hopeful for a quick 2nd return. I like that sizing can be seen on the site but if you don't keep your order the returns are not so speedy.
posted 1 year ago - Your
When I received my glasses, they were already deffective so I placed them back in the box and emailed EZ contacts customer support that I would like to return or exchange. They gave me an address to ship the glasses back. During this entire process, I have spent over $32 in shipping costs and no glasses. I think something so straightforward like the glasses and returns process can be better executed.
posted 2 years ago - Gary Gabrielyan
When I reached out for updates or confirmation of receipt, their returns dept.
posted 2 years ago - Brent Sewell