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EZContacts Reviews

4.0 Rating 22,567 Reviews
C
Happiness Grade
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

EZContacts have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

93.60%
Industry Average
Great price and fast shipping. Thank you.
- Richard Marcum
Excellent price, fast delivery and good product.
- Marc Asaad
Good price, delivered as promised. Thanks!
- Anonymous
B

Delivery - Fast

79.60%
Industry Average
It took them 2 weeks to ship my contacts, and I think they shipped only because I asked where they were. Estimated delivery dates clearly mean nothing here.
- Anonymous
Excellent price, fast delivery and good product.
- Marc Asaad
My order from EZ Contacts was great! Their website very easy to use, delivery was prompt and my sun glasses are exacly whet I wanted.
- JOHN DAVEY
F

Returns Process - Difficult

25.00%
Industry Average
HORRIBLE The Customer Service NEVER answers the phone nor email ! Delayed communication and returns take 2 weeks to get your $$$ Ridiculous!! Will NEVER use again. I canceled by email, have copy of email and they say they didn't see it!!, they shipped them out anyway. Angry
- Your
Now I have to pay for returns, and wait for $500 to reverse on the card.
- Your
I can't even call them now until 10/27/24 and I am expecting more problems and they may say it is too late for any returns.
- Your
F

Refunds - Difficult

25.81%
Industry Average
I tried to cancel my order a few times as I paid a ton of money to ship 2 days and it is just now shipping . I want a refund . Do not buy from this place .
- Ann Noe
I was charged for 2 sets on contacts before order was even shipped out. There was an issue with prescription and customer service was responsive but had zero empathy for my concerns of being charged for the one that would not process nor did they advise on a refund. Will never use again.
- Meaghan Spruill
Well the last order I recived both eye contacts were defective. Every time I used them for a week or two the one eye was always blurry and the other eye the contact would tear for no reason. I complained but no refund was sent. I am trying again. If it happens again I will no longer be a customer.
- Arlene Gillesheimer
89.29%
Industry Average
It was a super fast shipping and an excellent service online. Thank you so much.
- Barbara Barbosa Dos Santos Rosario
As a first time customer, I’m very pleased not only with the product, but with customer service and their fast response to helping you.
- Jessie Miracle
WOW!!!! this site makes buying contacts in a snap 100% hassle free. great prices, great customer service, and best of all - EXTREMELY fast shipping! i placed an order in the morning and it shipped by the afternoon. i will not purchase contacts anywhere else!
- Caitlin Day