Login
Start Free Trial Are you a business? Click Here

EZContacts Reviews

4.0 Rating 22,682 Reviews
C
Happiness Grade
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

EZContacts have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

93.50%
Industry Average
Great price and selection!
- Robyn Spink
Great and reliable web site to get your contact for a great price
- Derek FERMAINT
Great price and fast delivery
- Robert Fisher
B

Delivery - Fast

75.37%
Industry Average
Great price and fast delivery
- Robert Fisher
Easy ordering and fast delivery.
- Anonymous
Ordering process was a breeze. Communication was fantastic. Delivery was just as promised. Great value and service. Thanks guys,
- Ali Danesh
F

Returns Process - Difficult

33.33%
Industry Average
HORRIBLE The Customer Service NEVER answers the phone nor email ! Delayed communication and returns take 2 weeks to get your $$$ Ridiculous!! Will NEVER use again. I canceled by email, have copy of email and they say they didn't see it!!, they shipped them out anyway. Angry
- Your
Now I have to pay for returns, and wait for $500 to reverse on the card.
- Your
I can't even call them now until 10/27/24 and I am expecting more problems and they may say it is too late for any returns.
- Your
F

Refunds - Difficult

28.57%
Industry Average
I emailed the customer service and manager from abroad demanding a refund: needless to say, i have not received it.
- Anonymous
I ordered my contacts on July 7th and my contacts are in the process of being shipped 7/14. I received no compensation or phone call from a rep indicating a refund in shipping, a discount for another purchase, etc. it’s been 1 week and my contacts haven’t even been shipped yet. I’ve done business with EZContacts before but this time it will be my last for my wife and I. Horrible experience. Disappointing.
- Anonymous
I was charged shipping though it's supposed to be free. When I discovered the descriptency, I called customer service and was told they couldn't refund the expedited shipping fee because my lenses had already shipped. Not good customer service if you ask me.
- Bonnie Zagrovich
88.87%
Industry Average
EZ Contacts carries a great variety of brands and types of contacts. Ordering is easy and they even contacted my eye doctor for my prescription. My prescription expired near my order date and EZ Contacts let me know so I could get the prescription updated/renewed. Great communication and customer service.
- Anonymous
Excellent phone service. Very respectful employees. I received my Lid Wipes in four days. I give EZContacts Five Stars.
- Edward Franz
Awesome Service!!!
- Roddrick Jackson