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EZContacts Reviews

4.0 Rating 22,691 Reviews
C
Happiness Grade
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

EZContacts have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

94.37%
Industry Average
The price was amazing- 35% lower than local eyewear company-the order was super easy- I saved a bunch of money-haven’t received the glasses yet, but I'm not concerned- update you in a week or so-
- Kelly Donnelly
Great price and selection!
- Robyn Spink
Great and reliable web site to get your contact for a great price
- Derek FERMAINT
B

Delivery - Fast

77.27%
Industry Average
I consistently reorder my contact lenses through EZ Contacts, because they fill my orders in less than a week, and I have another six month supply of contacts. Easy to reorder online, and quick delivery make me use EZ Contacts again and again.
- John Hair
Best prices -fast and easy delivery. No shipping charges.
- Anonymous
Great price and fast delivery
- Robert Fisher
F

Returns Process - Difficult

33.33%
Industry Average
HORRIBLE The Customer Service NEVER answers the phone nor email ! Delayed communication and returns take 2 weeks to get your $$$ Ridiculous!! Will NEVER use again. I canceled by email, have copy of email and they say they didn't see it!!, they shipped them out anyway. Angry
- Your
Now I have to pay for returns, and wait for $500 to reverse on the card.
- Your
I can't even call them now until 10/27/24 and I am expecting more problems and they may say it is too late for any returns.
- Your
F

Refunds - Difficult

27.50%
Industry Average
How can I review a product that I never received? I paid you and I never received the product. I wanna refund immediately or I will take legal action.
- Marie Zolnowski
Update: After (and only after) seeing my online reviews and 4 months after the order was placed, the company has refunded me, so I rescind my accusation of fraud, and only maintain that of incompetence and poor customer service.
- Yana Thayer
I ordered my contacts on July 7th and my contacts are in the process of being shipped 7/14. I received no compensation or phone call from a rep indicating a refund in shipping, a discount for another purchase, etc. it’s been 1 week and my contacts haven’t even been shipped yet. I’ve done business with EZContacts before but this time it will be my last for my wife and I. Horrible experience. Disappointing.
- Anonymous
88.82%
Industry Average
Impressed with the quality and service and shipping process
- Dennis Money
Fantastic customer service !
- Don Duffee
Also, the customer service is very good and friendly.
- Anonymous