EZContacts Reviews

4.1 Rating 17,826 Reviews
B-
Happiness Grade
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

EZContacts have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

96.26%
Industry Average
My original review was based on receding a request for a review without any notice the parts being shipped. The frames were on back order. I received the frames yesterday and were exactly what I wanted at a great price. I would recommend.
- Your
Can't beat this company's price workmanship, or service! I will be shopping here for my glasses and contacts from now on. Super impressed the whole process.
- Your
Great price and fast shipping! Thank you!
- Your
A

Delivery - Fast

91.14%
Industry Average
Speedy delivery
- Your
Received as advertised. Great discount. Quick delivery. Very pleased with the product
- Your
Very easy to make the purchase- I hope the delivery is as good.
- Anonymous
F

Returns Process - Difficult

33.33%
Industry Average
Before I had a chance to do so, I rec’d another email saying EZ Contacts does not accept returns (how do you know if contacts are defective UNLESS YOU HAVE TRIED THEM ON????).
- Anonymous
NO FREE RETURNS, OR EXCHANGES.
- Anonymous
I AM COMPLETELY dissatisfied with how unprofessional this website handles returns and exchanges .
- Anonymous
F

Refunds - Difficult

31.82%
Industry Average
I paid extra for a one day business day and that did not happen. I have yet to get them and would like a refund. I paid more because I needed them asap. Very disappointed. Would like my money back. Absolutely ridiculous. Will not be ordering from here again!
- Your
Unfortunately the glasses delivered were absolutely unwearable. Customer service on the return was good, but will be requesting refund instead of replacement since I am not confident they would deliver quality in the replacement pair.
- Your
I still don't have them and have ask for a refund.
- Your
83.33%
Industry Average
Very good...easy, quick service
- Anonymous
exelent service
- Anonymous
Can't beat this company's price workmanship, or service! I will be shopping here for my glasses and contacts from now on. Super impressed the whole process.
- Your