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EZContacts Reviews

4.0 Rating 22,204 Reviews
C
Happiness Grade
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

EZContacts have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

94.33%
Industry Average
Not a fan- slow to ship as they were down for a week for holiday. Used DHL which passed it off to USPS and got held up even longer. Would not buy from again- original price was click bait and ended up costing double.
- Your
The price of the contact lenses is cheaper than the other competitors., and it is super easy to place an order.
- Anonymous
Ordered April 13, received April 25 (later than I expected) and information re. shipping was slow to arrive. Price good, product fine, shipping notifications good once they finally began.
- Your
A-

Delivery - Fast

83.08%
Industry Average
Was at first skeptical of ordering sunglasses express next day delivery but it turned out to the an excellent customer experience! Very pleased with product and less than 24-hr receipt of package via Fed Ex. EZContacts came through for me and exceeded expectations.
- Your
Best price I found. “EZ”to order. Quick delivery.
- Anonymous
Price is great, but delivery is not. I purchased an item expecting it to be delivered in 3-5 days. A week after it wasn’t even shipped. I sent two messages with no response, then I used the chat to contact them and by coincidence right after the chat the item was shipped. Expect to have it in a week.
- Your
F

Returns Process - Difficult

25.00%
Industry Average
HORRIBLE The Customer Service NEVER answers the phone nor email ! Delayed communication and returns take 2 weeks to get your $$$ Ridiculous!! Will NEVER use again. I canceled by email, have copy of email and they say they didn't see it!!, they shipped them out anyway. Angry
- Your
Now I have to pay for returns, and wait for $500 to reverse on the card.
- Your
I can't even call them now until 10/27/24 and I am expecting more problems and they may say it is too late for any returns.
- Your
F

Refunds - Difficult

22.86%
Industry Average
I repeated my demand that they cancel and refund.
- Your
I would like to ask for a shipping fee refund from EZContacts given I paid extra for 3-day shipping but will only be receiving my contacts 8 days after placing my order. This is unacceptable and warrants a reimbursement for the shipping fee, if EZContacts could please process this ASAP.
- Your
I paid extra for quick delivery but I still have not received my contacts. Please refund my credit card for the extra amount charged. If the contacts don't arrive by the end of the day I will be canceling the order and instruct my credit card company to reverse payment.
- Your
89.42%
Industry Average
Great price, great service
- Anonymous
Good customer service
- Your
Easy to do business with and quick service
- Your