“We are extremely disappointed with our recent experience with EZ Living Furniture.
We very clearly purchased a 6ft (Super King) bed, explaining multiple times to the sales agent that we already had a 5ft bed and, with a child, needed a larger size. Despite this, a 5ft bed was delivered to our home.
When we contacted the Sandyford store in Sandyford, the Manager apologised and acknowledged the mistake, even advising us that we could open and use the mattress as it was not our error. However, the Area Manager has since refused to exchange the bed and has ignored our attempts to resolve the matter.
To support our position, we provided video footage showing us discussing the purchase at the time, clearly referring to the Super King mattress, along with photos demonstrating the size difference (including our son on the mattress). We also sent a kind, registered letter to the company directors outlining the issue in detail. The only response we received was a brief reply stating that “nothing can be done.”
This response has been incredibly disheartening. Our entire home is furnished by EZ Living, and we have always experienced excellent customer service in the past. That makes the refusal to correct what is clearly a mistake even more disappointing.
We are simply asking for the correct bed size that we clearly ordered and discussed. We hope the company reconsiders and resolves this”
“Mark in the naas store made my experience so easy. He was so helpful and he couldn't have been more friendly. Thank you mark for everything
Date of experience: 19 April 2024”
“I went to EZ Living in Coleraine co Derry and was given assistance by Alana who was very pleasant and explained everthing in great detail
about the furniture piictures and cushions i was interested in .In fact she held them.over f or a few days so as i could make my mind up . Her service was first class as was her smile so i will always be dealing with her when i return to this shop .Also a big congratulations to EZ Living for their fabulous furniture and desplays .I have told my fr I ends about it and to look out for Alana .”
“Great customer service by Michel in the Coleraine store.nothing was too much trouble for him despite me not being sure of what I wanted.
His patience and knowledge was so appreciated and gave me great ideas to think about when I get my rooms prepared for new furniture.”
“When entering your store in Shane retail Park on boucher Road belfast we were greeted by a very pleasant sales assistant called Steven Mcguire who was very friendly well mannered and couldn't do enough for us. This was my first time ever in this store and I will surely be back again. He made my visit to this store very relaxing.”
