ezybook.co.uk have a Customer Happiness Grade of B-. Customers love their prices and customer service but are unhappy with their delivery and refunds.
“
My experience was top-notch! The directions to the parking spot were super clear, and swapping keys and paperwork was a breeze. Plus, my car was ready and waiting for me when I got back - no hassle at all. And the best part? The price was really competitive. I'll definitely be using this service again!
”
- Petr Červinka
“
I booked Hunters car book through Ezybook. It was good price and easy website to understand.
At the drop off, it was so good and easy. Quick transfer.
Very good. Easy drop off. Good transfer. On return engine was on , car was warm and ready to leave. Excellent service"
”
- Anonymous
“
Do not use you have to pay to exit car park on collection and delivery and mlg driven is excessive. My rear seats were flat when dropped off and up when returned so some people sat in back seat ????
WILL NOT BE USING AGAIN.
”
- Anonymous
“
Also when I finally got through to the staff they were rude and kept on lying about time of car delivery.
”
- Anonymous
“
I was refused today to pick-up my personal car from the Gatwick airport as a measure of punishment which was verbally voiced over the phone because a disagreement regarding the place of delivery( allegedly they do not park anymore to S terminal which is not true).
”
- Anonymous
“
When I asked for a refund they only provided half and would not take responsibility for the misinformation on website.
”
- Sandra M Smith
“
No refund was offered for the taxis and no apologies from them, they are just a bunch of thieves how take your money and screw you over.
”
- Mark
“
The man whom I had been speaking to on the phone then said he would not issue the refund and I would need to contact Ezy Parking.
”
- Lee McAllister
“
My experience was top-notch! The directions to the parking spot were super clear, and swapping keys and paperwork was a breeze. Plus, my car was ready and waiting for me when I got back - no hassle at all. And the best part? The price was really competitive. I'll definitely be using this service again!
”
- Petr Červinka
“
Excellent service from start to finish. Smooth communication, friendly driver, and hassle-free terminal transfers. Great value – highly recommended
”
- Rose Taylor
“
Excellent service! Parking at Terminal 5 was hassle-free and easy to arrange. I had my doubts at first, but the process was surprisingly smooth. The shuttle bus was quick and efficient, with only a 5-minute wait on both arrival and return. Everything went perfectly with no complications.
”
- Leon Pearson
