“I was a longtime Fabletics customer. Last year, my Fabletics account was hacked and my credit card information compromised as someone placed an order of a large amount to someone by a different name in an entirely different state. This went completely undetected and I had to contact Fabletics which resulted in a suspension of my original account. I was told to open up another account under a separate email address. I waited until this year to do so and my order was promptly rejected stating I had an account under a different email address. I contacted customer service by chat and telephone for several weeks to try and get my account reopened. Every single person I spoke to gave different information if they could even find my account to begin with. It was incredibly unhelpful, time consuming and ultimately resulted in throwing my hands up, giving up and bringing my business elsewhere. Customer service has gone totally downhill and there don’t seem to be proper and consistent protocols in place (and if there are - customer service reps haven’t a clue as to what they are). If customer service is important to you, I’d avoid this company.”
“Customer service is terrible! They promised a return label so we could return a product, label was never sent.
I'm sadly still calling looking for the label, only to hear it's over 45 days now and a return can not be processed.
They have a monthly $50.00 fee which is definitely not clear. It's too bad their product was good but we will never shop there again. We are out $109.89 for ordering a $9.99 product. Be careful when you order online!”
“I ordered some shorts and khakis on 21 November and the tracking number showed the shipping label was created 23 November. After a week I noticed the tracking number still showed it hadn't even been shipped so I called. They said it had been shipped through Pitney Bowes and would be there 10 December at the latest. When I checked with Pitney Bowes it showed the same as USPS, the shipping label was created but the item never shipped. On 10 November I called and they told me to wait until 13 November. I waited and no dice. When I called they told me they would reship my order, but the pants were now put of stock. When I asked them to provide rush shipping so I didn't have to wait another 14+ business days they said they couldn't do that. Both shipping sites still showed the package never shipped and the company did NOTHING to make it right. Horrible business practice.”
“Fabletics is not transparent about fees. They charge you a VIP membership fee if you don't purchase a certain amount each month. The membership fee is about $50 and they do not make this fee clear beforehand. I also tried to cancel my VIP account online and wasn't able to because when I tried to log into my account it said that "there was not account associated with my email". When I called their customer service they were not kind and have obviously had this issue with other customers in the past. I will not be purchasing from this company again, and I suggest that you don't either.”
