“Had a little blip with being sent the wrong fabric,but this was soon rectified and a replacement was sent within a week,good customer service. All fabric was lovely and will be using again.”
“I love the vast selection of fabrics at really good prices. 2 disappointing points:
The lack of fancy edging/trims for my projects at least I couldn't find any.
But much more concerning was the lack of tracking information and the courier who left my parcel to the elements without even putting a card through the door. I've no idea how long the parcel was abandoned.”
Hi Carol
Many thanks for your order and your feedback. I am pleased to hear you are happy with your fabrics and our selection you had to choose from.
We do send all our deliveries using the Royal Mail tracked service and an email would have been sent to you with your tracking details but unfortunately, some emails do end up in spam folders. I can see Royal Mail left a photo of your parcel left at your doorstep. This is a really frustrating issue that I am sure most people have experienced with most couriers. We have tried using different courier services over the years and now use Royal Mail exclusively as we had more issues with other couriers than we experience with Royal Mail.
Thankfully your order was ok on this occasion and you have hopefully enjoyed your fabrics 😊
Best wishes
Kelly
“Beautiful fabric delivered quite quickly, and a good price. My only comment would be that I wish they would include the pattern drop in the fabric description, hence the four stars.”
Hi Jill
Many thanks for your order and lovely review, it is much appreciated.
We don't currently include the pattern repeat in our listings as not many people use our fabrics for curtaining but we are always more than happy to provide it if you email us at customer.care@fabriclove.co.uk or call us on 01206 272303. Or if you have any other questions about our fabrics, please don't hesitate to get in touch 😊
Best wishes
Kelly
“I do like the range of different fabrics available on this site. The site is laid out well and is easy to navigate but I would like to see the following additions to make it one of my favourite places to shop for fabrics for my OOAK dolls.
1. More smaller scale printed fabrics; I sew for 1/6th scale fashion dolls.
2. A 'favourites' button to allow visiting customers to add their favourite items to a list on their account; to be purchased at a later date.”
