“Delivery was very prompt but I was disappointed with the fabric...I ordered poly cotton fat quarter bundles. They are very pretty but more "poly" than cotton - probably my own fault, should have gone for pure cotton as the fabric is very thin; I guess you the price is a give away.”
“Never normally have any problems but this time 2 of my fabrics were cut a lot shorter than a metre.
Should have measured it before I cut it but I shouldn’t have too.
I make bandanas for dogs and from a 1 metre length I can make 20 however the two fabrics that were cut short I only got 12 out of them!”
“The fabric was of good quality but sadly the print was dull, not as bright as appeared on screen. Used a small amount of it for intended project but discarded it as very disappointed with the result.”
“Usually I’m very impressed with my fabric but about 3 inch strip running the entire length of fabric looks as if a red dye has run and stained the fabric”
“Loved the fabric and will definitely be placing another order soon. Parcel received in 4 days from order. One small issue was that one piece of fabric was cut very crooked resulting in my not being able to fit the pattern onto that piece which was disappointing.”
Hi Elizabeth
I am sorry to hear you had a problem with your purchase. You did purchase polycottons from our budget range which we would not necessarily recommend for quilting. We do offer a 60 day money back guarantee so if you wish to return your purchase for a refund you can contact us on customer.care@fabriclove.co.uk.
With regards to the VAT, the taxes are all inclusive on our website, nothing extra is added at the checkout. The receipt you received is a proper VAT receipt as many of our business customers require this so although it shows the VAT separately, the price shown on the receipt is without the VAT whereas the price shown on the website is VAT included.
Best wishes
Kelly
