“If I could give zero stars, I would. I had a terrible experience with Fabric Wholesale Direct and will not be ordering from them again. I accidentally submitted my order with the wrong address and reached out immediately (within minutes) to correct it. Despite their claim of responding within 24 hours, it took them three full days to get back to me, by which point the order had already shipped.
When I asked for a refund or to have a new order sent to the correct address, they refused both. Their response time was the root cause of the issue, yet they took zero responsibility and placed the burden entirely on me. They offered no meaningful resolution and expected me to pay for a second order due to their own delay.
Customer service was unhelpful, slow, and dismissive. The entire interaction showed a complete lack of accountability or care for the customer experience. I don’t recommend ordering from this company unless you’re prepared to lose money if anything goes wrong.”
“I ordered faux leather to cover a 1950's kitchen chair. I needed/ ordered was FWD's "turquoise" (as the original color of the chairs are turquoise.) However, what I got was definitely not turquoise but what I would call blue. I contacted FWD and, although they were not able to replace the blue with an actual turquoise, Bryan was VERY responsive to my emails, going so far as to double check their inventory for a better match.
The quality of the fabric seems good (although I haven't actually used it. )”
“FWD, terrible costumer service and policies
I received my neoprene fabric from FWD, and it arrived in terrible condition. It had a large stain and deep creases running horizontally, vertically, and diagonally, making it completely unusable. Apparently, anything under a certain yardage is shipped folded, but there’s no notice or option to upgrade shipping during checkout. As a result, the neoprene was folded and crammed into a box.
When I requested a replacement in good condition, they asked me to send more money. Seriously? I’ve now filed a dispute with my credit card company over the original charges.
Order from Mood Fabrics”
“The fabric is horrible, it is not even close to sweatshirt Fleece fabric. And the worse I cannot return the fabric because the return + fee will cost me half what I paid for the fabric. I paid $55 for garbage, very disappointed”
“Clarksville Athletic Club.... We are now using Fabric Wholesale Direct for all of our fabric needs. I have been in this industry since 1978 and have used tons of companies. We are so very happy with Fabric Wholesale Direct, customer service, price and quality product. They are by far the best in the business. Gerald, Clarksville Athletic Clue”
“If you are thinking about buying from this site, run in the other direction. This is by far some of the worst customer service and experience I have ever had shopping online, and shop online regularly. I bought material from this company because I thought the low price was good, but I ended up paying more for the fabric in the long run than I would have from so many other sites.
I ordered vinyl from this site, and paid nearly the same price for shipping as the cost of the vinyl. The company sent it boxed rather than on a roll, and it arrived irreversibly damaged due to colour fading and creasing. Any shopper would reasonably assume that part of the shipping cost would go to ensuring the shipping method didn't damage the products ordered.
I ordered 8 yards. Apparently anything under 10 yards is sent folded. There is no notice at checkout about them folding the vinyl and no option to upgrade shipping so fabric isn't sent folded. Anyone who's ever worked with vinyl knows you shouldn't fold it.
Customer service was completely useless. They insisted that the small print at the bottom on the listing of the vinyl excused them from the reasonable expectation that goods be delivered undamaged.
Despite the fact that the product arrived damaged, I was expected to pay return shipping after already having paid for shipping once. The company wasn't willing to do anything to correct the damage in the material. They expected me to pay return shipping, place a new order with them and pay for shipping on a second order, having me pay for shipping three separate times to the same company before I got undamaged goods.
I emailed back and forth with customer service for a week before realizing this company doesn't care about their customers. To save anyone else this horrible experience I wrote this review.
Try any other store. This company does not care about their customers. They have horrible policies, and do not care if their shipping methods cause damage.”
“These people have a wide variety of fabrics at amazing prices! I love to sew, and they are my "go to" for fabrics. I only once had a problem, and they swiftly refunded my money and didn't even want that piece of fabric back. They are quick to ship. Warning: if you sew, these people can be hard on the budget--you'll see lots to like. I now have to discipline myself to finish making up what I've got before ordering more. Thought you'd like to hear about someone doing a GOOD job! The 5 day delivery time is average. BTW: I find a number of seasoned seamstresses know about these people--others should know!”
