Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,686 Reviews

92 %

of reviewers recommend Factory Direct Flooring Ltd

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Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order didn’t arrive the day I selected for delivery, even after ringing on the day to check it will be delivered and told it was out for delivery for it to never show up. To then follow up the next day to see where my order is to be told then they couldn’t locate it, Really poor customer service as no one seemed to care that my order was missing. Then when requesting a refund which can’t be processed untill they track my order So I’ve gone to a more reliable company who delivered & fitted my flooring the same day! But still out of pocket from this company as my refund hasn’t yet been sorted!”

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Posted 3 years ago

“Very happy with what I recieved.employees were happy to help finding the perfect buy. Did have a few problems with delivery but was soon resolved”

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Posted 3 years ago

“I love the flooring that i bought from you the only down fall is the fact that it is left outside an i had to find a kind person to help me as im in a wheelchair an it was to heavy for me to get it in to my home but i di love it 😀”

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Posted 3 years ago

“Great quality flooring. Easy to fit and looks fantastic.”

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Posted 3 years ago

“Very helpful”

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Posted 3 years ago

“The sample does not reflect the real features or patterns of the wooden floor plate which is quite disappointed.”

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Posted 3 years ago

“Great product and delivery thanks”

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Posted 3 years ago

“Fast & efficient delivery service, luckily, I ordered a size bigger than I actually needed & I'm glad I did, as the item arrived with "kinks" at both ends (which probably happened in transit - most likely was propped against or leant against something else that dented the vinyl inwards), but they were on the "waste side" of what I really needed to cover the floor.”

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Posted 3 years ago

“Only brought a sample but looks good quality”

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Posted 3 years ago

“Great product, easy to assemble, fast delivery”

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Posted 3 years ago

“Fast delivery of samples, my wife just needs to pick one ..!”

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Posted 3 years ago

“All good👍”

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Posted 3 years ago

“Very helpful service, great product, very happy.”

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Posted 3 years ago

“The sales person was very helpful, we took some samples home to see what was right, ordered it online and collected it from the store in Hinckley. So easy and simple, they will even fit it at a cost if we required it.”

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Posted 3 years ago

“Fast delivery on samples will definately buy when i have finished decorating the lounge the quality is superb”

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Posted 3 years ago

“Looks amazing and easy to fit 😊😊😊”

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Posted 3 years ago

“Just needed to replace a piece of vinyl flooring, the website told me how to do it, the samples and then the vinyl arrived promptly & it all went to plan.”

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Posted 3 years ago

“Craftsman flooring - fantastic price and the finished floor looks superb. Highly recommended.”

Factory Direct Flooring Ltd 5 star review on 3rd June 2023

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Posted 3 years ago

“Ordered and it got delivered to wrong address still yet to have my flooring!”

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Posted 3 years ago

“Excellent customer service on the phone Delivery a bit slow though, and arrived damaged although not seriously”

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,686 reviews