Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,686 Reviews

92 %

of reviewers recommend Factory Direct Flooring Ltd

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Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took a day off work for delivery, contacted via email lunch time to say delivery van broken, delivery might turn up, still waiting to hear if delivery happens. Not a good start, can’t comment on the flooring as haven’t received it.”

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Posted 8 years ago

Dear Esther, We are very sorry about the delay, due to a vehicle breakdown we were unable to guarantee the delivery for today. As we discussed, if the vehicle is recovered in time it may still arrive today. If not we can have it with you by 12:00, the next day or any other day that suits you best. Our customer service team will be contacting you later today with an update.

Posted 8 years ago

“delivered with no problems and in less than a week went for hickory and white gloss, not been laid but they both look great”

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Posted 8 years ago

“Great product and decent service. Would have rated higher but for delivery price which is much too high.”

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Posted 8 years ago

“Phone service was excellent. However delivery driver was rude.”

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Posted 8 years ago

“Very pleased with factory direct flooring. First off they were the best price by a fair amount. Secondly, someone was always on the phone within seconds of ringing. That included a Sunday when I made my offered and thirdly the delivery was super quick. Arrived in two days from offered. There is a lot of companies out there on the internet selling flooring but this is the best one I have used. Thanks”

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Posted 8 years ago

“Friendly and helpful staff , good web site and prices,”

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Posted 8 years ago

“I can honestly say that I have never received such prompt and courteous service. This firm beats all others - fantastic.”

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Posted 8 years ago

“Perfect flooring. Description was spot on, the call to confirm my order and tell me what underflooring is recommended with the flooring i chose was really helpful. I know where to get my flooring from next time.”

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Posted 8 years ago

“I bought the floor that was good but the palet that it came on was left for me to get rid of, I am 67 years old I dad to pay for some one to get rid of it, What ever happen to customer service.?”

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Posted 8 years ago

“Excellent value super fast delivery highly recommend”

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Posted 8 years ago

“Great service. Well organised and very efficient and helpful”

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Posted 8 years ago

“Easy to use website and really useful being able to get samples of the products to look at in our home. Order and delivery went smoothly.”

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Posted 8 years ago

“Flooring looks lovely, very efficient delivery service.”

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Posted 8 years ago

“Very impressed with processing of order, but disappointed that, although I had been informed that the deliver driver would call and give us one hour’s notice, it didn’t happen. The delivery was mid-dayish but some notice would have been far more helpful. Who is able to stay at home all day, awaiting a delivery. The floor hasn’t been laid yet so I’m unable to comment on quality.”

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Posted 8 years ago

“Simple to order. Phone call to confirm your order. Prompt delivery. Recommended.”

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Posted 8 years ago

“Really liked the range of flooring you have and the free samples you get are great for showing customers. My only complaint is that you pay £30 for delivery no matter how small an amount your order.”

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Posted 8 years ago

“I was delighted with the selection of flooring available and it was very easy to put in an order on-line with a speedy response phone call to arrange a delivery date, which was within 48 hours. My only issue was that on-line you can only input lengths to purchase by metre. I only wanted an additional 12 cm, it would have been helpful to be able to purchase, say 1/3 or 2/3 metres by screen input. I mentioned this to the person arranging delivery and the response was that this can be done but, having set up a card payment, it did not seem worth the bother at that late point in the purchase.”

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Posted 8 years ago

“Ordering was really easy. On the website you put in the measurements of area and it calculates the amount of packs you need, prices were great and easily seen prior to ordering. Phone call from customer service approx 30 mins later to arrange delivery. We only wanted two days. However I was informed I would get a call from delivery team with an hour time slot. This didn't happen but glad we were at home. might have been a very different review if we were out at the time. The driver dropped the laminate off on a pallet . Very pleased with the quality of the laminate and the colour. Bargain price too. Would definitely but again.”

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Posted 8 years ago

“Very quick and efficient service.”

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Posted 8 years ago

“I was very pleased with all the service everything went as planned,”

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Posted 8 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,686 reviews